Phil Gotta Email & Phone Number

Boston, Ma, Us

Remote

• Coordinate and support MEDITECH 6.x, MAGIC, C/S customers' Update releases within the DR application.• Design and implement SQL & LOGI reports to increase efficiency of Management and Director level reporting during crucial government regulatory initiatives• Monitor and troubleshoot DR Background Jobs• Research DR transfer errors/ data integrity errors & discrepancies within the MEDITECH application groups• Assist with customer reporting concerns and train on best practices

• Maintain, upgrade, and troubleshoot all PC applications and components at various residences and places of business.• Administer and utilize ‘TigerPaw’ trouble ticketing system.• Communicate, educate and assist users in a professional manner.

• Manage the initialization and setup of all PC hardware and software, and all telecomm devices.• Administer servers, network components, and daily system backups• Maintain, upgrade, and troubleshoot all PC components, phones, printers within the distribution and call centers.• Quickly and professionally resolve internal trouble tickets for over 300 clients.

• Responsible for accurate data migration of customers’ loan information. • Testing data validation between Loan Management Systems, EastPoint to TCBS.• Develop best possible route to write test plans in order to achieve maximum efficiency.

• Created framework for new department; implemented scheduling system, training program and reporting methods.• Interviewed, screened and trained new employees. Supervised and motivated a total of 19 part-time parking attendants. Ticket revenues reached over $30,000.• Calibrated and maintained Bluetooth devices with daily update of activity to school database.

• Provided resolution to quality complaints of missing parts in Lego sets to sustain customer satisfaction.

· Performed various duties regarding lending and borrowing of library resources between networked schools. · Utilized online library database programs to coordinate, track and document transfers between campuses across the country. · Effectively and professionally interacted and communicated with faculty, staff and students on a daily basis.