Patrick Goussy Email & Phone Number

Ann Arbor, Mi

Ann Arbor, Mi

- Creating custom silkscreens for screen-printing purposes- Printing custom t-shirts on demand to be sold, given as gifts, and delivered as Kickstarter rewards.

Farmington Hills, Mi

- Scheduling, tracking, and reviewing eBook content for Gale Virtual Reference Library (GVRL).- Answering queries and providing feedback to offshore conversion vendors, and communicating with internal stakeholders and third-party publisher partners. - Representing GVRL in team-based refactoring of proprietary data management/inventory tracking system by providing user stories and gathering requirements, ensuring that updated system will accommodate existing workflow.- Coordinating with internal stakeholders to create new workflow for submitting metadata and content to external discovery service, resulting in increased visibility for GVRL products.- Managing content-production relationship between GVRL and Cengage Learning's Latin America branch; producing content for Latin American market.- Researching, composing, and updating reference documentation for uncommon tasks, allowing teammates to perform them without having to call upon non-team-members for assistance.

Ann Arbor, Mi

- Investigated patterns of errors to understand their scope, root causes, and effects on end-users.- Reviewed and analyzed quality of vendor-produced data using established organization guidelines and specifications.- Edited content using XML and proprietary tools to improve quality of public archive.- Quickly gained familiarity with proprietary specifications and regularly participated in discussions to improve their clarity and efficacy.- Edited and re-drafted instructional documentation for maximum accessibility, effectively helping to train future employees.- Collaborated with co-workers to share knowledge in order to streamline tasks and solve complicated problems.- Wrote detailed feedback for third-party vendors in order to improve their understanding of proprietary specifications.- Entrusted with a variety of special projects beyond core job description.- Worked with outside consultants to upgrade the department’s tools and methods of operation.- Composed infographic explaining department workflow to share with partnered institutions as well as on social media.

Ann Arbor, Mi

- Supervised and delegated tasks to subordinates.- Trained new hires in a variety of tasks.- Coached employees who had recently entered leadership roles.- Re-organized workspace in order to increase efficiency and ease of use.

- Trained new employees in all positions.