Peter P.

Peter P. Email and Phone Number

Sr. Enterprise Customer Success Manager, Enterprise Accounts @ Swimm
New York, NY, US
Peter P.'s Location
Brooklyn, New York, United States, United States
Peter P.'s Contact Details
About Peter P.

Degree: Bachelors of Science (BS) - California State Polytechnic University, Pomona, CA 91768 (09/2008 - 12/2012)Major: Management & Human Resources, College of Business Administration, Management TrackFocus: Consulting strategic enterprise clientele by partnering to achieve their goals and objectives.pgpark@gmail.com for any inquiries.Experience: +12 Years in Customer Success, Account Management, Program Management, Value Delivery+12 Years in Technology/SaaSCore SaaS Experiences✔ API Centric✔ Automation First✔ AI Ops, AI Operations✔ Customer Service Ops✔ Generative AI, LLMs✔ Operations Cloud✔ SecOps, DevOps, CloudOps✔ Business Operations✔ Developer PlatformCustomer Success Experience✔ Customer Success✔ Customer Experience ✔ Account Management✔ Value Delivery ConsultantTopic Expertise✔ Customer Journey✔ Success Planning✔ Account Planning✔ Strategic Engagements✔ Business Reviews✔ Churn, Downgrade, Expansion, Renewal, Forecasting✔ Strategic Business Outcomes, OKRs, MEDDPICC, V2MOM, etc.✔ Value Delivery CycleSector SaaS Experience✔ Entrepreneurship✔ SaaS & Technology✔ CMS✔ Agile Methodologies ✔ Technology SalesProgram & Project Experience✔ Program Management✔ Implementation Manager✔ Project Management✔ Professional ServicesIndustry SaaS Experience✔ Marketing Technology ✔ Financial Technology ✔ Automotive Technology ✔ Hardware Technology ✔ Remodel & Interior Design Technology ✔ Information Technology✔ Incident ManagementOther Experience✔ Digital Marketing Management✔ Automation Standardization✔ Digital Operations Resiliency✔ Scaled Service Ownership✔ Operations Center Modernization✔ Remote Location Operations✔ Workflow AutomationTech Certifications✔ Advanced Google Analytics ✔ Google Adwords✔ Microsoft Bing AdvertisingLeadership Experience✔ Customer Success Management & Leadership✔ Team Lead & Team Management✔ Account Supervision

Peter P.'s Current Company Details
Swimm

Swimm

View
Sr. Enterprise Customer Success Manager, Enterprise Accounts
New York, NY, US
Website:
pagerduty.com
Employees:
201
Peter P. Work Experience Details
  • Swimm
    Sr. Enterprise Customer Success Manager, Enterprise Accounts
    Swimm
    New York, Ny, Us
    View
  • Pagerduty
    Sr. Principal Enterprise Customer Success Manager, Strategic Accounts
    Pagerduty Jun 2021 - Present
    San Francisco, Ca, Us
    ‣ Operations Cloud: Incident Management, Runbook Automation, Workflow Automation, AIOps Event Management, Customer Service Ops‣ 68% of FORTUNE 100 are customers‣ 25,000+ customers, +700 Integrations‣ 90 countriesPagerDuty (NYSE: PD) is an AI and Automation centric central nervous system for your digital ecosystem and mission critical work. We sit at the heart of your technology ecosystem and analyze digital signals from virtually any software-enabled system. We help you intelligently pinpoint issues like outages, as well as capitalize on opportunities, empowering teams to take the right real-time action.Time Allocation - 80% Customer Success, Value Delivery, & Project Management, 20% Travel
    View
  • Workiva
    Enterprise Customer Success Manager, Global Strategic Accounts
    Workiva Jul 2020 - Jun 2021
    Ames, Iowa, Us
    ‣ The platform for financial reporting, ESG, audit, and risk.‣ 85% of FORTUNE 500® are customers‣ 180+ countries where Workiva is used‣ 6,000+ customers‣ 98% revenue retentionWorkiva Inc. (NYSE: WK) simplifies complex work for thousands of organizations worldwide. Customers trust Workiva’s open, intelligent and intuitive platform to connect data, documents and teams. The results: improved efficiency, greater transparency and less risk.Time Allocation - 80% Customer Success, Value Delivery, & Project Management, 20% Travel
    View
  • Cox Automotive Inc.
    Lead Enterprise Program Manager, Strategic Accounts
    Cox Automotive Inc. Sep 2019 - Apr 2020
    Atlanta, Ga, Us
    ‣ Managed enterprise clientele book of business >$20MM ARR focused on web and media technology products (Dealer.com)‣ Led a team of 15 account strategists in completing program goals, objectives, and achieving performance targets‣ Succeeded in achieving <1% churn rates, >99% renewal rates, >90% customer engagement rates, & contributed to company-wide NPS/CSAT scores‣ Developed, Managed, & Optimized >97% pacing rates in all media channels and campaigns (google, facebook, display, ppc, social, remarketing, video)‣ Collaborated with cross-departmental colleagues in product, engineering, billing, sales, UX, & agency services to achieve client objectives‣ Launched client web program initiatives, a/b testing, report KPIs, major projects, & achieved strategic goals on time in a team environment‣ Consulted C-level executives with marketing initiatives, data, software solutions, 3rd party solutions, & web-enabled technology solutions Time Allocation - 40% Customer Success, 20% Project Management, 20% Media, 20% Travel
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  • Cox Automotive Inc.
    Lead Enterprise Customer Success Manager, Strategic Accounts
    Cox Automotive Inc. Apr 2016 - Sep 2019
    Atlanta, Ga, Us
    ‣ Customer success manager for large & mid-market automotive enterprise accounts ‣ Led a team of 4 account strategists in completing program goals, objectives, and achieving performance targets‣ Succeeded in achieving <1% churn rates, >99% renewal rates, >90% customer engagement rates, & contributed to company-wide NPS/CSAT scores‣ Managed enterprise book of business >$10MM ARR focused on web and media technology products (Dealer.com)‣ Developed, Managed, & Optimized >97% pacing rates in all media channels and campaigns (google, facebook, display, ppc, social, remarketing, video)‣ Collaborated with cross-departmental colleagues in product, engineering, billing, sales, UX, & agency services to achieve client objectives‣ Utilized A/B testing, heat & click mapping, industry best practices, UI/UX collaborative testing to measure client KPIs and success‣ Consulted C-level executives with marketing initiatives, data, software solutions, 3rd party solutions, & web-enabled technology solutionsTime Allocation - 40% Customer Success, 20% Project Management, 20% Media, 20% Travel
    View
  • Cox Automotive Inc.
    Customer Success Manager, Scale/Smb & Mid-Market/Commercial
    Cox Automotive Inc. Oct 2014 - Apr 2016
    Atlanta, Ga, Us
    View
  • Mopro
    Implementation Manager, Professional Services
    Mopro Jan 2014 - Oct 2014
    Newport Beach, California, Us
    ‣ Managed and launched the implementation projects of new web accounts with a focus web and media technology products (Mopro.com)‣ Succeeded in achieving >95% implementation launches at >30 web launches per month‣ Collaborated with customers & internal TMs to launch client web initiatives, projects, & achieve set goals/deadlinesTime Allocation - 40% Customer Success, 40% Project Management, 20% Onboarding
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  • Law Offices Of Glenn Park
    Sales Marketing Manager
    Law Offices Of Glenn Park Aug 2013 - Jan 2014
    ‣ Created and executed a local digital marketing strategy for SEM through adwords, generated local SEO content, and social reputation.‣ Identify and execute on cost-effective areas of investment for lead/sales generation.‣ Led various projects for sales & marketing campaigns.Time Allocation - 25% HR Administrative, 50% Marketing/Sales, 25% Operations
  • Houzz
    Community Management Intern
    Houzz May 2013 - Aug 2013
    West Hollywood, California, Us
    Houzz is the leading North American online CMS platform for home remodeling and design, providing over 20 million users with everything they need to improve their homes from start to finish - online or from a mobile device. Time Allocation30% Community Outreach10% Community Management60% Startup Initiatives
    View
  • Habey Usa
    Marketing Intern
    Habey Usa Dec 2012 - Apr 2013
    Walnut, California, Us
    USA branch of Norco, partnered with Intel, enterprise machines, internet of things, embedded systems
    View
  • Smith+Noble
    Human Resources Intern
    Smith+Noble Aug 2012 - Dec 2012
    Corona, Ca, Us
    Nasdaq: IACI, over 8MM window treatments, home retail & window treatments industry
    View
  • Bluefield Associates Inc.
    Regulatory Compliance Intern
    Bluefield Associates Inc. Sep 2011 - Jun 2012
    skin care manufacturing.
  • Bluefield Associates Inc.
    Document Control Intern
    Bluefield Associates Inc. Apr 2011 - Jun 2012
    skin care manufacturing.
  • 24-Hr Medical Ssa
    Staffing Intern
    24-Hr Medical Ssa Jan 2011 - Mar 2011
    Diamond Bar, California, Us
    medical staffing industry
    View
  • K & P Investment
    Assistant Manager
    K & P Investment Jul 2008 - Sep 2009
    managed tenant relationship & administrative/legal work.
  • Global Cellular
    Sales Marketing Associate
    Global Cellular Jan 2008 - Dec 2008
    Il
    View
  • Arlington Laundry
    Store Manager
    Arlington Laundry Mar 2003 - Sep 2007
  • Video Action
    Sales Marketing Associate
    Video Action Jul 2005 - Aug 2006
  • Agua Pura
    Sales Marketing Associate
    Agua Pura Mar 2004 - Apr 2005

Peter P. Skills

Leadership Customer Service Marketing Recruiting Microsoft Office Management Microsoft Excel Social Media Human Resources Marketing Strategy Sales Powerpoint Social Media Marketing Training Teamwork Business Planning Hris Social Networking Time Management Outlook Operations Management Advertising Retail Start Ups Sourcing Public Speaking Team Leadership Event Planning Cbest Suite Public Relations Event Management Facebook Open Office Suite Indesign Vbulletin Zendesk Photoshop Cs6 Everest Strategy Photoshop

Peter P. Education Details

  • California State Polytechnic University-Pomona
    California State Polytechnic University-Pomona
    Management & Human Resources

Frequently Asked Questions about Peter P.

What company does Peter P. work for?

Peter P. works for Swimm

What is Peter P.'s role at the current company?

Peter P.'s current role is Sr. Enterprise Customer Success Manager, Enterprise Accounts.

What is Peter P.'s email address?

Peter P.'s email address is pe****@****ack.com

What is Peter P.'s direct phone number?

Peter P.'s direct phone number is (855) 449*****

What schools did Peter P. attend?

Peter P. attended California State Polytechnic University-Pomona.

What are some of Peter P.'s interests?

Peter P. has interest in Social Media, Sales, Health, Recruitment, Snowboarding, Video Editing, Education, Environment, Science And Technology, Human Rights.

What skills is Peter P. known for?

Peter P. has skills like Leadership, Customer Service, Marketing, Recruiting, Microsoft Office, Management, Microsoft Excel, Social Media, Human Resources, Marketing Strategy, Sales, Powerpoint.

Who are Peter P.'s colleagues?

Peter P.'s colleagues are Divya Padavarat, Rucheli Berry, Elsa Aguirre, Giovanna Zamorano Riffo, Gonçalo Ribeiro, Moraya Sousou Najjar, Eduardo Rojas.

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