Pawel Grabowski Email & Phone Number

Kraków Area, Poland

London, United Kingdom

• Managing Department (fixing technical issues, managing upgrades, improvements of the department)• Supporting Academics, Staff, students & local facilities • Taking part in infrastructure management (PXE server and imaging & internal software platform)• Managing local servers & services (File, DHCP, Xibo, GPO, SSCM, F-secure) & local VLan’s

London, United Kingdom

• Taking part in implementation of ticketing system and ITIL processes in non-ITIL environment – helpdesk implementation, SLA introduction.• Migration from local exchange server to O365 and GA administration• Management of Microsoft Surface hardware and mobile devices,• Working together with 3rd line on VM’s, Servers, backups, Network issues, O365, AD, AV.• Office move - taking part in infrastructure relocation and re-configuration• Onsite & remote support of users based in 4 different countries (MS Surfaces & Hubs, mobile devices, printers)

London, United Kingdom

• Based at WPP HQ (Sea Containers House)• Working in IBM teams to support WPP sites in London (Ogilvy & Mather, Kantar, GroupM, GTB)• Supporting 3000+ users on a split Mac and PC estate (Windows 7, 8, 10 Support across Desktops, Laptops, and Tablet)• Software deployment for PC and Mac’s using MDT/Casper, MDT and SCCM 2012• Sophos Safeguard and Antivirus• Windows Active Directory administration• Cisco IP Phones, Softphone (Jabber), Cisco Unified Communication Manager – account management and troubleshooting• Remote & On-site support including offsite visits.• Apple devices support on iPhone, iPad, iMac, Mac Pro, MacBook Air/Pro• Office 2007, 2010, 2013, 2016, O365 / Lync and Skype for Business• Assist and maintain the main Technology Operations helpdesk• Creation and updating of support documentation.• Backups: Data archiving, backup and retrieval of data.• Providing service within SLA agreements in ITIL environment

London, United Kingdom

• Dealing directly with 750+ clients on 4 different sites - Remote (VNC viewer) & onsite support• Sophos Antivirus console administration for UK offices• Windows Active Directory administration (accounts + permissions)• Aerohive WiFi management• IBM Lotus Notes administration• Taking part of mail migration between local servers to cloud.• Taking part in domain migration on windows machines.• Migrating manually MAC machines to new domain. • Meeting room Audio/Visual Setup• Office/Desk move assistance• Office 2007, 2010, 2013, 2016, O365 / Lync and Skype for Business• Asset management for both software and hardware• PC/Laptop/MAC build• Apple devices maintenance – MAC machines, iphones and ipads• Pitch setup and assistance• Mobiles (smartphones - ios/android/Windows and Blackberry)• Provide new starters / end user training on various technologiesACTmanage – door access system managment

Kraków Area, Poland

• Working as part of a global team• Being the first and central point of contact for a wide range of infrastructure and business service support issues• Providing high quality customer support via incoming emails and phone calls• Acting as a technical resource assisting users to resolve issues with equipment and data• Raising service incidents and managing calls to resolution according to established procedures• Providing remote control assistance to customers• Ensuring all work is completed in accordance with Client (Rolls‐Royce) and CapGemini requirements• Management of client’s open P3 and P4 incidents through to resolution• Management of open incidents against Service Level Agreement and contracts• Ensure timely performance of assigned tasks• Working on MS Office 2010, BMC Remedy, Active Directory, VPN/RSA, Citrix, Quest

London, United Kingdom

• 1st and 2nd line support for London Based financial companies• Troubleshooting various hardware and software related issues, often under big pressure (risk of the financial loss)• Troubleshooting mobile phones/smartphones and management of the Blackberry Enterprise Servers and Network.• Server’s administration and maintenance.• Trading software support (Bloomberg, Reuters, Fidessa)• Involved in providing data backup and disaster recovery• Data Centre OOH engineer (Romford)