Peter Granberg Email & Phone Number

Chicago, IL, US

• Created API documentation and integration of over 10 third-party products in cloud-based asset management
• Pioneered agile software development to increase productivity by over 85%
• Performed competitive analysis on more than 8 rivals to enhance capabilities for two different cloud applications
• Analyzed industry trends to provide innovation adapting AI and audio
• Designed UX wireframes to steer software engineering discussions to enable new innovative features
• Engineered a new bracket design to reduce installation time by over 75% for a ceiling microphone product

Niles, Illinois, United States

• Led product management efforts for 4 software products, delivering successful solutions to a global user base of over 200,000 customers
• Implemented Product Led Growth strategies by including in-app notifications to encourage user ratings
• Collaborated with internal stakeholders to drive features that increased users by 170% in the past 12 months
• Coordinated software releases, boosting downloads by 150% over 12 months via targeted email marketing
• Championed a team to help develop the 1st cloud/Web UI software for the company for RF spectrum scans
• Led change control board on 4 different product backlogs for continuous improvement and prioritization

Niles, Illinois, United States

• Developed KPIs for desktop and mobile applications to reduce the time taken for a device to be online by 70%
• Spearheaded the launch of a new Android application that has over 3,500 installs
• Conducted alpha and beta tests globally to gain customer insights for a new Android application with over 100 users
• Increased monthly active users by 27% in a mobile application after removing a common customer pain point to improve customer success
• Supported 10 languages for internationalization and localization to a user base across different regions

• Conducted 3 trainings at trade shows for RF and Audio engineers on RF coordination and audio monitoring
• Defined requirements for analytics with project management for a desktop application
• Authored epics, personas, and use cases after connecting with customers to help streamline development
• Provided highest tier customer support after escalation through application support engineers

• Managed multifaceted operations, overseeing internal orders and ensuring employee needs were met.
• Supported two Regional Shure Representative Firms and authorized dealers across nine states.
• Provided technical support to end-users via Oracle Service Cloud and info@shure.com, handling pre- and post-sale inquiries.
• Contributed to User Acceptance Testing (UAT) for ProcessWeaver shipping software, enhancing logistics processes.

- Promoted to Certified Full Time Lead Consultant 12/2014- Nominated for Ring of Excellence- Analyzed sales and market data to promote more business- Successfully executing client skills workshops on devices- Trained a team of 4 to operate fluidly together- Built trust and relationships in multiple BestBuy locations

-Contacted and greeted customers upon arrival-Closed sales by up-selling and cross-selling product -Held workshop trainings for BestBuy employees and customers-Filled out daily sales metrics and reporting

- Won MVS Award (Most Valuable Specialist)- Participated in 1 out of 6 nation wide stores- Selected to be in the main commercial video that was aired nationwide. - Provided a memorable/Googley Holiday Season for end users by creating and editing videos - Taught customers extensive knowledge on Google's Ecosystem and services, specifically Android- Provided.

- Won Mophie Selling Contest- Analyzed customers' needs for appropriate products- Diagnosed new/used PC and tablet related issues- Serviced computers and tablets for hardware and software- Trained and supervised new employees