Patrick Grifhorst Email & Phone Number

Schiphol, Noord-Holland, Nederland

Amsterdam, Noord-Holland, Nederland

Responsible for the delivery of services of IBM Managed Security Services contracts for customers in the EMEA region.Contracted services are like: - Intrusion Detection Services- Intrusion Protection Services- Security Information and Event Management Services (SIEM)- Vulnerabillity Management Services- Identity and Access Management- Global SOC deliveryThese services are globally delivered by IBM's worldwide Security Operations Centers which operate 24x7. Responsible for customer satisfaction, escalation management, stakeholder management

Amsterdam Area, Netherlands

Responsible for Security Compliance on IT Services - Managed Services contracts in the Benelux.Working on new engagements for Service Management costing on Managed services contracts.

As a Service Delivery manager responsible for contract delivery, cost management and customer satisfaction on Managed Services contracts.

Responsible for the incident management process and team lead for a group of incident coordinators for a wide variety of customers.

Managing incoming changes by judging, prioritizing and planning them in accordance with customer and delivery parties.

Responsible for ERP application implementations in the area of Human Resources.