● Hand selected to pioneer the Incident Management and ProblemManagement teams for the company.● Created processes and documentation, developed efficiencies inworkflow, and established new guidelines for operations.● Organized troubleshooting efforts and communications.● Coordinated severity bridge calls between the company, clients, andvendors.● Managed security events, private information, and documentation.● Managed workflow for change requests with primary focus onemergency changes and production support.● Created RCA and AAR documentation for internal use and externalcommunication.● Assisted in support for nearly 6000 clients across the nation,accessing hundreds of applications and processes.● Established working relationships with 20+ vendors to resolve andmitigate outages.● Provided support for environments consisting of thousands ofservers.● Trained new hires, peers, and other internal teams on developedprocesses and changing processes.● Provided on-call and after hours support

Provide support for approximately 9000 test and production servers and 1000 applications.Tier 1 and 2 support for Web Middleware, Java Host, Windows, ESX, Linux, and Netbackup teams.Provide proactive monitoring for servers and applications.Troubleshoot and resolve high and low priority outages.Process and complete requests for release night and everyday activities.Provide support and resolve incident tickets.Participate in developing and maintaining processes and procedures.

(Contractor for Nationwide Insurance)

Bluemile was acquired by Wide Open West and my previous responsibilities carried over to this renamed role.As the last legacy Bluemile NOC member of the team I've become the go to guy for legacy systems and have had the opportunity to go above and beyond my role as a Data Center Analyst on many occasions. You name it, I've done it. From fixing broken scripts to Data Center power installations to cloud/network/systems engineer level work. Not a single day has gone by without someone asking me for help or how to accomplish something.A few things I've done here:• Admin for backup and disaster recovery solutions and maintain environments for multiple instances of StoreGrid and Veeam.• Provide demonstrations, setup, and support for products and services. Develop and maintain extensive documentation, procedures, and resources and provide training for all new hires.• Deploy and support multiple customer cloud environments Expansion of internal infrastructure for customer circuits, camera system, and network operations within the Data Center.• Linux and Windows Server 2008 - 2012 R2 Administration.• Active Directory Administration encompassing: Users and Groups, Sites and Services, and Replication between Data Centers.• DNS Administration.

Assisted in the daily operations and support for:• Network Operations Center • Data Center• Colocation Customers• Network Engineering• Cloud Engineering

Responsibilities included:• New hire training and assistance• Managing employees• Ordering and maintaining supply inventory• Organizing and coordinating holiday photo shoots• Meeting quotas for sales and customer service• Machinery maintenance and repair• Processing and developing film• Editing photos to ensure best quality prints• Assisting customers with kiosks and creative ideas• Producing passport photos• Ensuring staff maintained OSHA standards• Meeting all deadlines for produced materials• Upselling products and services