Pablo José Gysbertha Email & Phone Number

Barcelona, Cataluña, España

Barcelona

Provide high level dedicated priority IT Support inidentification, troubleshooting and resolution ofincidents and service request raise by Supportedbusiness unit.⮚ Ensures high level optima in infrastructure andsystems of the site Supported.⮚ This would include interaction with other teamssuch as the Global Service Desk and Service deliveryteams. This position requires a high degree of customerinteraction and teamwork.Key Accountabilities:⮚ Provide 2nd level Support via phone, email andonsite Support as required.⮚ Handle first call resolution while building strongcustomer relationships.⮚ Take ownership of all incidents and servicerequests raised by Supported business units managingincidents and service request throughout their lifecycle.⮚ Keep track of severity/priority 1 issues forappropriate escalation and follow up.⮚ ServiceDesk support on HR related questions.Redirecting HR tickets within ticket system⮚ Act as a local escalation point to customers andinternal Support teams for all incidents and requestsonsite.⮚ Follow standard End User IT Support operatingprocedures, global policies and process workflows for allareas of support.⮚ Provide an effective, professional response andsolution(s) to reported problems, including theproficient diagnosis and repair of complex faults.⮚ Support planned operational and projects changesfor the local site.⮚ Application Management/ 2nd level Support⮚ Starters, Leavers & Movers + IMACD Services•Managed Deployment / Refresh•Managed deployment Services/Projects•Hands & Eyes Support•Data Restore•Data Erase•Data Migration•Time and Material Services•Supplies management printers etc.•Scheduled physical inventory.•Ad-hoc local activities for projects•Meeting room device management location in Spain,where TechM smart hand support resources arepresent.•Autopilot, SCCM, Azure AD, Intune, SharePoint

Barcelona

⮚ Provide high level dedicated priority IT Support inidentification, troubleshooting and resolution ofincidents and service request raise by Supportedbusiness unit.⮚ Ensures high level optima in infrastructure andsystems of the site Supported.⮚ This would include interaction with other teamssuch as the Global Service Desk and Service deliveryteams. This position requires a high degree of customerinteraction and teamwork.Key Accountabilities:⮚ Provide 2nd level Support via phone, email andonsite Support as required.⮚ Handle first call resolution while building strongcustomer relationships.⮚ Take ownership of all incidents and servicerequests raised by Supported business units managingincidents and service request throughout their lifecycle.⮚ Keep track of severity/priority 1 issues forappropriate escalation and follow up.⮚ ServiceDesk support on HR related questions.Redirecting HR tickets within ticket system⮚ Act as a local escalation point to customers andinternal Support teams for all incidents and requestsonsite.⮚ Follow standard End User IT Support operatingprocedures, global policies and process workflows for allareas of support.⮚ Provide an effective, professional response andsolution(s) to reported problems, including theproficient diagnosis and repair of complex faults.⮚ Support planned operational and projects changesfor the local site.⮚ Application Management/ 2nd level Support⮚ Starters, Leavers & Movers + IMACD Services•Managed Deployment / Refresh•Managed deployment Services/Projects•Hands & Eyes Support•Data Restore•Data Erase•Data Migrationt.•Autopilot, SCCM, Azure AD, Intune, SharePoint

Barcelona

Job Responsibilities: • Resolution of incidents and change requests.•Support the project teams during the development cycle and provide technical support during deployments and software releases•Provide implementation and technical support for 3rd Party applications which are an extension of the SAP applications landscape•Provide administration support and system monitoring for the operating system, database, and SAP systems as well.•Troubleshoot / resolve problems leveraging different ticket management tools.• Manage and execute SAP User provisioning.

Barcelona Area, Spain

Job Responsibilities: • Resolution of incidents and change requests.•Support the project teams during the development cycle and provide technical support during deployments and software releases•Provide implementation and technical support for 3rd Party applications which are an extension of the SAP applications landscape•Provide administration support and system monitoring for the operating system, database, and SAP systems as well.•Troubleshoot / resolve problems leveraging different ticket management tools.• Manage and execute SAP User provisioning.

Barcelona Area, Spain

Activities:SAP first line Support, support User with User related issue.Provide day-to-day re-active and pro-active business supportDispatch Support Tickets to the appropriate SAP CC Process-, Application- or Technical Analysts• Team lead Supervisor (4 technicians).Performs installation and maintenance of customer systems including PCs and networks.Perform complex repairs / upgrades to existing systems.Solving problems such as printer error, boot problems, network problems, login problems andhardware and software failures, also repairing hardware.Support users on-site and through remote control.Oversees recurring malfunctions and errors, analyzes trends and develops an appropriate response.Develops and maintains customer relationships and proposes options to address the existing serviceagreements to expand.Assists in the development and testing of repair processes.Maintains contact with the helpdesk, support centers, etc.Diagnose and performed complex repairs / upgrades to all hardware.Install and test network systems.Is responsible for troubleshooting and problem resolution.Computer users are ready for (new) users.Supporting printers, scanners and other peripherals.Managing user accounts.Performing such changes when moving migration projects.