Operational planning and reporting for the Global Security Technology (GST) program; lead business and technical meetings, gathering and documenting requirements, creating user stories, test cases, process workflows, and other documentation as needed Project Lead / Business Systems Analyst for Global Security (GS) ServiceNow catalog items; including initial implementation, multiple major enhancements, UAT, and technical POC & SME for userbaseSr, Business Systems Analyst for three Lenel Security Enterprise System software upgrades across 4 regions, 14 countries, 55 sites, and 5000+ devicesSr. Business Systems Analyst for GS In-House Security Applications covering global crisis management, site security assessments, incident management, and executive travel; including initial implementation, multiple major enhancements, UAT, and technical POC & SME for userbaseFacilitate and support the adoption of Microsoft Power BI Platform; enable IT / Business to automate processes and deliver custom solutionsLenel OnGuard System Configurator; monitoring system interface, data feeds, and APIs, and validating data between applicationsProject management and business systems analysis to support Global Security Information Technology in the execution of the global security portfolio and projects; lead projects and stakeholder meetings and discussions effectively to ensure successful project execution; gather and document requirements, create project plans, process workflows, resource plans, communication plans, and other project documentation as neededProject Lead for onboarding 26 MetLife sites (existing and new) to the Lenel Security Enterprise System; includes build, planning, deployment, and commissioning stages for access control and video management, and 80+ activities per site across 20+ internal MetLife teams and external vendors

Project management and business analysis for Services Commerce Operations business unit supporting the RTB (Run-The-Business) project; perform analysis of technical defects; determine accuracy and nature of defects, provide solution/training where applicable and notification when bug/fix solutions will be necessary in future releasesAssist business operations in all project management cycles, including quantitative and qualitative analysis, forecast trends, identify risks and issues, and work toward innovation and operational excellenceSupport the program throughout the project business acceptance, user acceptance, and end-to-end testing cycles; monitor, track, and report testing baseline, schedule, defects, and resultsConduct post-mortems and maintain lessons-learned inputs on project successes and improvements for utilization on future projects

Served as the Company’s Business Continuity Coordinator with the creation of the Company’s Disaster Recovery/Business Continuity Plan; worked with business stakeholders to create LOB business continuity plans, and managed vendor relationships regarding business continuity servicesCreated and maintained the Company’s DR/BC Testing and Training Plan, and led the Company’s annual DR testing and documented process and results

Project Manager for the renovation and new construction projects in the Department of MedicineProject Manager for new construction of the Nurse Recruitment and renovation of additional office space for a Duke Credit Union satellite officeProject Manager for performance improvement project working in a matrix environment, which resulted in decreased redundancy of effort and reduction of person-hours spent across three departments in facilitating the hiring process for hospital nursesProject Manager for the redesign of the national advertising campaign for Duke Nursing

Project Lead for the renovation and new construction of the expansion of the company’s home office in Wilmington, DE, and the start-up of a global office in Dublin, Ireland Project coordinator for disaster recovery and business continuity planning

Project Lead for implementation of 1000+ desktop computers replacing mainframe terminals in customer service locations in Delaware, Florida, and Arizona, including fiber optic network implementationSupervised IT Help Desk, managing computer and telecommunications specialists while providing trouble ticket support to approximately 850 users