Managing the team and ensuring a high standard of support is maintained by the Service Desk.Providing IT services and support to over 600 head office staff and hundreds of onsite staff.This includes management of:- Microsoft Azure & Entra- Microsoft Defender XDR- Virtual Machines- Windows Virtual Desktop- Active Directory- Microsoft 365- Microsoft InTune & Autopilot- Microsoft Exchange- Microsoft SharePoint & OneDrive- Microsoft Teams including Phone- Microsoft Dynamics 365- Group Policy- Windows 10 and 11- Windows Server- Azure VPN- Mac OS and iOS- Android- Cisco Meraki- RICOH MFPs with HCP/SAFEQ- SHARP MFPs with PaperCut- Splicecom Maximiser- Propman (accounting & property management app)- Dwellant (property management portal)- Sage 200- Condeco by Eptura (resource booking package)Also:- IT onboarding for head office and onsite staff- Onboarding new sites into our M365 tenant- Monitoring security alerts and taking actions- Microsoft 365 tenant builds and documentation- Identifying risks and appropriate mitigation- Hardware, software and platform troubleshooting- Asset management- Mobile device management via Intune MDM- Service Desk management via Freshservice- Monitoring of key services and servers- Implementing larger IT projects- Team appraisals and management- Chairing Change Advisory Board sessions- Continuous service improvement reviewswww.rendallandrittner.co.ukwww.odevo.comwww.cardoemartin.co.uk

Day to day responsibility at a senior level for 1st & 2nd line support on our busy Service Desk.Providing IT support for 450+ staff working from home and at nationwide offices for the Rendall & Rittner Group.This includes support for:- Active Directory- Office 365 and Azure- Device management with InTune & AutoPilot- Microsoft Exchange- Microsoft SharePoint- Microsoft Teams- Group Policy- Windows 10- Windows Server- Windows Virtual Desktop- Azure VPN Client- Mac OS and iOS- Android- Networking infrastructure- Printing/MFPs (Sharp, including PaperCut)- Splicecom telephone systems and handsets- Propman property management software- Dwellant web portal services- Sage 200Other key areas of work:- IT onboarding for new starters- Asset management- Service Desk management- Purchasing- Website updates via CMS (Umbraco)- Monitoring of key services/servers- Implementing larger IT projects- Managing mailouts (PHPList)www.rendallandrittner.co.ukwww.cardoemartin.co.uk

Day to day responsibility for 1st & 2nd line support for hardware and software systems including telephony. Providing IT support for 400+ staff across nationwide offices for the Rendall & Rittner Group. One of my key responsibilities is to ensure the team maintains a well-run efficient Service Desk.Over the years areas of work on our busy service desk have included support for:- Citrix XenApp- Active Directory- Exchange 2010- Group Policy- Windows Server- Dell Wyse thinclients (PXE/Citrix)- OpenThinClient (PXE/Citrix)- Webroot Web Security- Symantec Cloud email and web filtering- McAfee (including EPO)- Microsoft Forefront- Windows XP-10- Office 2003-2019 and Office 365- Linux/Ubuntu- Microsoft Lync / Skype For Business- Networking (switches, routers, firewalls, WiFi)- Sharp photocopiers (including PaperCut)- Dell printers- Telephony (Splicecom)- Mobile (Android/iOS/Windows/Blackberry)- Propman & Qube (property management software)- Sage 50 and Sage 200- SharePointAlso:- Asset monitoring and logging- Service Desk management (ManageEngine)- Service Desk management (Spiceworks)- Patch deployment (WSUS, PDQ Deploy)- Hard drive imaging (Clonezilla)- IT equipment setups for meetings- Website updates (Umbraco)- Internal Wiki updates (TikiWiki)- IT ordering and stock monitoring- Remote assistance (VNC & GoToAssist)- Surveys (LimeSurvey & SurveyMonkey)- Updating organisation charts (SmartDraw and Visio)- Mailouts (PHPList)- Folder/inserter machine job handling- IT inductions for new starters- IT setups for new starters- Implementing small and large IT projects- PC builds (Windows 7/10)www.rendallandrittner.co.ukwww.cardoemartin.co.uk

IT and network engineer providing onsite & remote support to small businesses.- Windows Server- Windows XP/Vista/7/8- Office 2003/2007/2010- Active Directory - Exchange 2003/2007/2010- Antivirus- Network & PC installs/troubleshooting- Complete network builds- Upgrades of systems and software- Server upgrades and maintenance- Routers and firewalls- VPNs – PPTP, IPSEC and SSL- Remote support- Printer installs and maintenance- WSUS- Software and hardware troubleshooting - Backup Exec- ZenVault/Attix5- NAS- Spiceworks- Citrix- VoIP and other telephone systems - Broadband installs/troubleshooting - iOS, BES, BIS & Android- Some IIS, SQL, PHP & HTML experience- SharePoint- Microsoft Navision/CRM- Sage- QuickBooks