Phadrian Wright Email & Phone Number

Lawremceville, Ga

Carrollton, Ga (9/25/2013-4/2014)

2009-2015 Increased rental collections and renewal rates by 5%-10%Assisted property manager with all duties to ensure that units, up to 266, operated efficiently. Acted as Manager for 6 months due to Property Managers absence. Duties were coding and submitting property invoices for payment, collections, posting rent/batches, late fees, utilities, deposits, all applicable fees, processing renewals and SODAS. Maintained bookkeeping of all monies in accordance with property budget. Made daily deposits to corporate accounts.Assisted in managing and delegating assignments to a staff which included maintenance and leasing team, ensuring policies and procedures were being followed. Maintained and documented resident files to make sure they were in compliance for any audits. Entered move-ins/outs into internal database. Prepared and updated all reports, including mid-month and close out. Interacted with residents to address any requests or concerns, also notified of community information, as well as information concerning their personal accounts. Tracked all resident activity to ensure that all community rules and regulations were followed.Selected quality, cost effective vendors to maintain all property needs. Advised maintenance of work orders, and move ins/outs for preparation of units.Implemented and revised specials as needed in order to retain the highest occupancy percentages at all times. Organized resident functions to show appreciation and improve resident retention, while maintaining a 98%, or better, retention rate.

Union City (2009-2012)

Greeted current and prospective residents via phone and walk-ins. Pre-qualified potential residents to determine eligibility and requirements. Informed of unit availability, property amenities, pricing and tax-credit/conventional qualifying criteria. Responsible for preparing applications and collecting all applicable fees. Conducted income/rental history verifications, credit and criminal background checks and notified applicants of status.Accompanied prospective residents on tour of property and model units while emphasizing property amenities to ensure sale closure. Followed up with all leads and prospects. Maintained a high closing ratio.Contacted residents prior to lease renewal to offer assistance on completing the process.Upon move-in completed necessary leasing documents, furnishing/returning keys, completed walk through and assigned/retrieved access cards upon move in/out.Entered and dispatched work order requests to maintenance crew to be expedited.Created materials for outreach marketing and kept all Social Media marketing up to date.