Phaedra D. Robinson Msod Email & Phone Number

* In-house consultant to HR Business Partners and Senior Business Leaders providing strategic Organizational Development, Change Management, and Team Effectiveness Intervention guidance in efforts to promote organizational efficiency and long-term growth across the enterprise of 4000+ associates.*Support the IHG strategic enabling capability of Talent & Culture by using people focused, science-based, approaches to diagnose complex issues impacting business unit performance. *Design and manage the implementation of customized resolution plans from inception to execution, enhancing team strategies, procedures and culture, to build a team’s capacity for change and performance.

Philadelphia, Pa

*Supported Learning Managers, Learning Consultants, HR Business Partners, and business leaders in understanding the link between individual behavior, team engagement, and organizational performance by assessing business unit performance challenges and recommending solutions.* Designed, managed and collaborated with learning professionals on training programs that aligned with the strategic learning goals of business units. These included but not limited to DE&I Awareness, Managing & Leading Change, Team Charters, Leadership Development programs as well as Mentoring and Coaching programs. These programs were evaluated, monitored, and reinforced for effectiveness.*Managed the vendor relationships with Saint Joseph’s University, Drexel University and Community College of Philadelphia for the associate population through the University Partnership Program. This included collaborating with internal legal and associate benefits teams on vendor contract and curriculum negotiations.

*Focused on building and managing strategic cross functional partnerships within Contracting and Provider Networks now known as Facilitated Health Networks, while maintaining hospital and ancillary provider contract rate load production oversight for $9.4B in provider contracts for a team of 10 direct reports. *These partnerships enabled the design and implementation of business process improvements, claims processing efficiencies, increased productivity, high quality of staff output.Key Results:*Lead the Facility Rate Load Team to 99.3 % accuracy rating while managing the maintenance of $9.4Billion paid to hospitals and ancillary healthcare providers.*Designed and launch of the Associate Skills Assessment used to obtain an inventory of each associate’s current skill set and level of experience.*Managed cross functional partnership of teams to develop and implement an error reduction plan resulting in a 48% reduction in healthcare facility claim adjustments.

*Subject Matter Expert for hospital and ancillary rate load implementations and lead collaborator on system enhancements for improved efficiencies. Leading a team of 8 to 10 on implementation of fee schedule rate loads.Key Results:*Analyzed all aspects of contract rate load implementation schedules to ensure timely rate load. January 2010 rates totaled more than 300 facility contracts with an accuracy average of 98%.* Designed comprehensive training plan for additional resources in efforts to ensure workflow optimization in times of resource restraints and excessive workload which lead to January 2010 rates loads being completed mid December 2009, 2 weeks ahead of schedule.

Blue Bell, Pa

Philadelphia Pa

Facilitate courses in professional development through the CCP Corporate Solutions Program for individuals who are transitioning into leadership or any managerial professional needing to update their leadership skill set.

Mentee In The 2014 Mentoring Program, Leadership Development

The goal of the Mentoring Program is to provide a professional development opportunity for future women leaders. The program aims.

Master Of Science (Ms), Psychology Of Organizational Developement & Adult Training

Finance and the Psychology of Organizational Developement

Bachelor'S Degree, Finance, General