Phaedra Jackson Email & Phone Number

Accounts/Office Assistant· Processed daily and monthly invoices for various departments· Maintained general ledger, AR/AP processing· Assisted all executive staff with daily reports, spreadsheet creation for staff and client accountability.

Human Resource Analyst· Assisted in establishing procedures and supervision of the department· Assisted in training all HR representatives and Analyst· Provided on-going training and support to HR staff· Resolved all complex and escalated issues that occurred in the pay and benefits department· Processed and monitored all disability benefits for 200-300 employees in California, Oregon and Texas.Human Resource Representative· Responded to inquires from employee regarding HR related issues· Processed routine HR transaction request according to operating procedures in a timely and accurate manner.· Resolved HR issues/problems that required general and/or in-dept knowledge of basic policy, State and Federal guidelines, and union contract interpretation relating to pay, benefits, workers compensation, disability benefits, and general HR.