Phaedra Mclaurin Email & Phone Number

Peri-Op/Surgical Services

Office Manager, Perioperative Services and Endoscopy, (2014– Present)I skillfully direct daily administrative operations in the demanding Peri-Op/Surgical Services department, collaborate with ACNO of Perioperative Services, Physicians, Nurse Managers, and other ancillary staff to achieve clinical and operational goals. I deftly oversee administrative functions, including payroll, staff scheduling, and budgetary matters, while ensuring proper policies and procedures. I expertly purchase and track inventory and maintain daily departmental statistics for future analysis while leading special projects to successful completion. Key Accomplishments:• Proficient at creating strong performing teams utilizing LEAN application methods. • Integral in participating or leading patient and staff satisfaction improvement initiatives.Unit Coordinator (Part-time), (2003–2014)I efficiently executed a diverse range of administrative functions to ensure efficiency and regulatory compliance in a busy, deadline-driven environment. I regularly collected and organized ward and hospital data, including medical records, patient census information, physician’s orders, laboratory summaries, and medical charts. Key Accomplishments:• Earned reputation for excellence that eventually led to promotion. • Effectively and promptly communicated physician change orders to nursing staff.

Cambridge, Ma

Efficiently executed a diverse range of administrative functions to ensure efficiency and regulatory compliance in a busy, deadline driven environment. Collected and organized ward and hospital data including medical records, patient census information, physician’s orders, laboratory summaries, and medical charts. Key Accomplishments:• Earned reputation for excellence that eventually led to promotion. • Effectively and promptly communicated physician change-orders to nursing staff.

Clinton, Ma

I diligently welcomed and registered patients seeking emergency care services obtained necessary signatures, demographics, and financial information to assist in the registration and billing process. The answered physician calls for direct patient admit information. I directed patient transport, compiled patient census data, and performed cashier duties while maintaining patient confidentiality. Key Accomplishments:• Recognized for exceptional communication skills and ability to deescalate tense or awkward situations. • Provided excellent patient support and individualized care to ensure patient and public confidence.

Fitchburg, Massachusetts, United States

I expertly supervised all clinical and administrative duties of the personal care staff; processed payroll, assembled work schedules, ordered supplies, orientated and mentored new caregivers, hired and terminated staff. I deftly provided direct daily personal care to residents with diverse morbidities, including Alzheimer's, cardiac conditions, and dementia. Key Accomplishments:• Developed a keen aptitude for reading non-verbal signals. • Demonstrated desire to assist in maintaining resident’s independence.

I proficiently provided direct assistance to the Chief Compliance Officer to identify and evaluate potential HIPPA and JCAHO regulatory risks throughout the hospital and ancillary departments. I deftly oversaw student interns and junior employees for the department; educated employees on compliance-associated subjects, including HIPAA, JCAHO, IS Security, Fraud, and Abuse. I regularly maintained Medicare certification filings and generated month-end reports. Key Accomplishments:• Maintained complex knowledge of ongoing regulatory changes that affected the healthcare industry.• Effectually monitored and audited monthly ePHI activities, developing and implementing specific measurement tools.

Certificate Of Advanced Graduate Study (Cags), Human Resources Management

Master'S Degree, Business Management & Organizational Leadership

Bachelor Of Arts, Business Management

Associate Of Science - As, Business Administration And Management, General