Phaedra Laermans

Phaedra Laermans Email and Phone Number

Head of Administration and Security Officer @ Permanente Vertegenwoordiging van België bij de Europese Unie
Brussels, BE
Phaedra Laermans's Location
Brussels Metropolitan Area, Belgium
Phaedra Laermans's Contact Details

Phaedra Laermans work email

Phaedra Laermans personal email

n/a
About Phaedra Laermans

Operational wizz, process & analytical thinker, holistic solution builder, enabler, people manager and coach, positive mindset, energetic, (com)passionate colleague, mother and friend.

Phaedra Laermans's Current Company Details
Permanente Vertegenwoordiging van België bij de Europese Unie

Permanente Vertegenwoordiging Van België Bij De Europese Unie

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Head of Administration and Security Officer
Brussels, BE
Website:
diplomatie.belgium.be/en
Employees:
1518
Phaedra Laermans Work Experience Details
  • Permanente Vertegenwoordiging Van België Bij De Europese Unie
    Head Of Administration And Security Officer
    Permanente Vertegenwoordiging Van België Bij De Europese Unie
    Brussels, Be
    View
  • Permanente Vertegenwoordiging Van België Bij De Europese Unie
    Head Of Administration And Security Officer
    Permanente Vertegenwoordiging Van België Bij De Europese Unie Mar 2023 - Present
    Brussel, Brussels Hoofdstedelijk Gewest, België
    View
  • Maks Vzw
    Hoofd Administratie, Hr En Financiën
    Maks Vzw Aug 2021 - Mar 2023
    Brussel, Brussels Hoofdstedelijk Gewest, België
    View
  • Cisco
    Program Manager Global Customer Experience
    Cisco Apr 2019 - Sep 2020
    In charge of project/program managing several high priority enablement and transformation tracks on a global level, involving multiple stakeholders across the entire organisation.
    View
  • Spiro173 (Relax In De Klas/Iedereen Zent)
    Co Founder
    Spiro173 (Relax In De Klas/Iedereen Zent) Oct 2014 - Dec 2019
    Brussels Area, Belgium
    Spiro 173 is a social enterprise that brings yoga and mindfulness techniques to children in classrooms as of the age of 3, under the brand name Relax in de Klas. The purpose is to familiarize children with all these techniques till the age of 12, so that they become more resilient to face stress and pressure during their teenage and adult lives. In charge of fund raising and all operational aspects of the business. www.iedereenzent.be
    View
  • Dandelium Bv
    Co-Founder
    Dandelium Bv Oct 2013 - Apr 2019
    Brussel En Omgeving
    View
  • Solentra
    Chief Operating Officer
    Solentra Oct 2017 - Oct 2018
    Brussels Hoofdstedelijk Gewest, België
    Improved finance and admin processes, budgeting, data collection for reporting to Board and stakeholders. Completed a feasibility study for CRM implementation and IT transformation aimed at simplifying planning, and reporting for the psychologists and providing the organization with a flexible operational basis to grow further.
    View
  • Circus Zonder Handen
    Head Of Business Operations
    Circus Zonder Handen Jan 2017 - Nov 2017
    Brussels Hoofdstedelijk Gewest, België
    Design and Implementation of CRM system to improve all administrative workload around class subscriptions, data reporting to subsidising authorities and financial reporting to Board.
    View
  • Trusted Family
    Chief Operating Officer - Chief Of Staff
    Trusted Family Oct 2013 - Oct 2017
    Brussels Hoofdstedelijk Gewest, België
    View
  • Cisco Systems
    Business Operations Manager, Service Sales Enablement
    Cisco Systems May 2013 - Oct 2013
    Brussels Area, Belgium
    Together with a team of senior consultants, I drove service sales enablement initiatives across the EMEA region both in our direct as 1Tier selling model. We looked for opportunities to improve processes and tools, or even develop new tools to support Cisco's growth ambitions in the Service business. Improving data accuracy in the service contracts was a substantial part of that strategy. Besides growth, we look for synergies across the product and service sales field and aim to increase selling time by taking away the operational burden and even develop a consulting portfolio to enable Cisco's partners to optimize their selling cycle and spend less time on operational tasks.
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  • Cisco Systems
    Business Operations Manager, Services Operations Enablement, Emea & Russia
    Cisco Systems Feb 2010 - Oct 2013
    Brussels Area, Belgium
    Managing a team of 9 people, in charge driving major change initiatives in Cisco’s partner landscape, to support Service Sales in EMEA & Russia as well as improving internal operational processes, tools and policies to improve the ease of doing business with Cisco. Major challenges and achievements in effective change management, building a trusted relationship with stakeholders, building a strong ‘brand’ for the team and creating a team spirit of collaboration and inclusiveness, putting people at their best position and making them perform at their best
    View
  • Cisco Systems
    Consultant In Change And Program Management
    Cisco Systems Nov 2007 - Feb 2010
    Assigned to the Cisco Service Contract Center (an interface for Partners to order and manage their service contracts) Roll Out and Adoption team for the European Theatre. Duties include implementation of strategic project decisions, internal reporting, access management, KPI design and follow up and internal and external communication.
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  • Ideas@Work
    Senior Project And Business Process Consultant
    Ideas@Work 2005 - Oct 2007
    Brussels Area, Belgium
    Worked as a consultant on different projects for Microsoft, KBC bank, De Post, Cisco Systemsand as a Project Management trainer for Fortis and Delta Lloyd.
    View
  • Denali
    Project Manager And Finance & Administration Manager
    Denali Apr 2003 - Feb 2006
    Louvain-La-Neuve, Belgium
    Implemented IT projects and workflow systems for major accounts, and consulted key accounts for business processes and transposed them into IT applications. Denali was a small enterprise, so responsibilities also included HR, finance, accounting and operational management. Reported directly to CEO.
  • Ing Bank
    Controller
    Ing Bank Mar 2000 - Apr 2003
    Brussels Area, Belgium
    Set up a full Management Information System (MIS) reporting and cost accounting system for the department and reported directly to international MIS dept. Was also involved in financial and operational projects such as balanced scorecard, business continuity and disaster recovery, rebranding, etc.Managed day-to-day operational aspects of the department.
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  • European Commission
    Fellowship Coordinator, Head Of Office
    European Commission Jan 1996 - Dec 1997
    Brussels Area, Belgium
    Administrative coordination of fellowship demands and follow up of existing portfolio (reports, evaluations, payments). Conducted negotiation with European research institutes on financial and contractual matters.
    View
  • Forest National - Vorst Nationaal
    Corporate Event Manager
    Forest National - Vorst Nationaal Jan 1994 - Dec 1995
    Brussels Area, Belgium
    Full coordination of all VIP events (congresses, receptions, dinners, etc) and account management for all corporate business seat owners. Organised events for 10 up to 7000 VIP guests, including security, hospitality and catering.
    View
  • Mega.L.Una Arts & Design
    Office Manager
    Mega.L.Una Arts & Design Oct 1992 - Dec 1993
    Brussels Area, Belgium
    Assisted the owners in Finance & HR and managed day to day operations.

Phaedra Laermans Skills

Process Improvement Business Analysis Project Management Cross Functional Team Leadership Job Coaching Strategic Thinking Balanced Scorecard Change Management Business Workflows Kpi Dashboards Kpi Reports Public Relations Hospitality Solution Development Positive Energy Team Oriented Strongly Self Motivated Quick Thinker Innovator Team Leadership Service Delivery Managed Services Management Service Management Business Process Operations Management Customer Service Management Customer Oriented Customer Support Coaching Customer Retention Customer Satisfaction Customer Service Long Term Customer Relationships Account Management Go To Market Strategy Outsourcing Team Restructuring Getting The Best Out Of People Strategy Crm Partner Management

Phaedra Laermans Education Details

Frequently Asked Questions about Phaedra Laermans

What company does Phaedra Laermans work for?

Phaedra Laermans works for Permanente Vertegenwoordiging Van België Bij De Europese Unie

What is Phaedra Laermans's role at the current company?

Phaedra Laermans's current role is Head of Administration and Security Officer.

What is Phaedra Laermans's email address?

Phaedra Laermans's email address is pl****@****sco.com

What schools did Phaedra Laermans attend?

Phaedra Laermans attended Solvay Business School, Maria-Boodschap Lyceum.

What skills is Phaedra Laermans known for?

Phaedra Laermans has skills like Process Improvement, Business Analysis, Project Management, Cross Functional Team Leadership, Job Coaching, Strategic Thinking, Balanced Scorecard, Change Management, Business Workflows, Kpi Dashboards, Kpi Reports, Public Relations.

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