I am a Help Desk Support Specialist at Living Mobile Co., Ltd. since November 2022, offering swift support for POS systems, diagnosing and resolving issues, achieving high first-call resolution rates, maintaining records of customer interactions, and assisting with system upgrades. I also collaborate with cross-functional teams to improve product offerings and consistently exceed KPIs.Previously, I worked as an Area Associate from August 2021 to July 2022, where I managed a portfolio of restaurants, drove initiatives to increase restaurant wallet share, and achieved sales targets. I maintained strong relationships with restaurant clients, analyzed their behavior, and collaborated with sales and account management teams to grow opportunities within the territory.Prior to that, I was part of the Sales Department from July 2020 to August 2021, focusing on customer needs, driving revenue through sales skills, and achieving company objectives. I supported experimental projects and gathered customer feedback.I also have experience as a Customer Service Agent at transcosmos (Thailand) from February 2018 to July 2020. I handled customer inquiries, resolved complaints, processed orders, maintained customer databases, and provided feedback on customer service efficiency.My diverse background showcases skills in technical support, sales, and customer service, along with the ability to adapt and excel in different roles.
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Mv SolutionBangkok, Th
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Business Development SpecialistMv Solution Jul 2024 - Presentกรุงเทพมหานคร, ประเทศไทย
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Help Desk Support SpecialistLiving Mobile Co., Ltd. Nov 2022 - Jul 2024ไทยOffers swift, expert support for POS system, hardware, and software issues.Diagnosed and resolved POS system issues to minimize business disruptions and maintain customer service.Used remote tools and phone support, achieving a high first-call resolution rate.Maintained detailed records of customer interactions, including reported issues and follow-up actions.Educated customers on efficient POS system usage, reducing recurring issues.Assisted in installing and configuring POS system upgrades, including hardware and software.Participated in quality assurance checks to ensure POS system accuracy and functionality.Collaborated with cross-functional teams to resolve complex issues and improve product offerings.Gathered and conveyed customer feedback and feature requests to the product development team.Consistently exceeded KPIs including response time, resolution time, and customer satisfaction.Actively engaged in ongoing training and development programs to stay current with POS system advancements and emerging technologies. -
Area AssociateFreshket Aug 2021 - Jul 2022กรุงเทพมหานคร, ประเทศไทย-Build and manage a portfolio of restaurants-Drive initiatives to increase restaurant wallet share & GMV -Maintain restaurant retention rate -Provide restaurants with a high service experience -Empathize with restaurants and help resolve customer issues-Collect and analyze data concerning restaurant clients’ behavior to understand changing needs-Collaborate with the sales and account management team to identify and grow opportunities within territory -Achieve the assigned Sales and Profit Target -Prepare cost analysis, price and profit calculations -Manage the spending of each customer within the budget. -
Sales DepartmentFreshket Jul 2020 - Aug 2021กรุงเทพมหานคร, กรุงเทพมหานคร, ประเทศไทย-Quality check potential lead -Focusing on customer needs-Drive revenue through skills and represent freshket with a comprehensive- understanding of our offerings-Close sale and Up selling -Responsible for achieving company objectives through understanding -customers, effective planning, managing sales activities along the process. -Support experiment project - New Discount Nodue - Gather customers feedback
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Customer Service AgentTranscosmos (Thailand) Feb 2018 - Jul 2020กรุงเทพมหานคร, ประเทศไทย-Deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries. -Handle and resolve customer complaints.-Obtain and evaluate all relevant information to handle product and service inquiries.-Perform customer verifications. -Process orders, forms, applications and requests -Manage customers’ accounts Keep records of customer interactions and transactions. -Record details of inquiries, comments and complaints -Prepare and distribute customer activity reports -Maintain customer databases -Communicate and coordinate with internal departments -Follow up on customer interactions -Provide feedback on the efficiency of the customer service process. -Assisting the store and delivery personnel in coordinating with customers. -Assisting the store in resolving orders or making changes to the purchase list as requested by customers.-Checking the status of order delivery from the store until the delivery personnel provides the order to the customer.
Phaibun Poonmaroeng Education Details
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Institute Of Vocational Education Bangkok.Business Information Technology -
เทคโนโลยีดิจิทัล(โมบายแอปพลิเคชั่น)
Frequently Asked Questions about Phaibun Poonmaroeng
What company does Phaibun Poonmaroeng work for?
Phaibun Poonmaroeng works for Mv Solution
What is Phaibun Poonmaroeng's role at the current company?
Phaibun Poonmaroeng's current role is it is my.
What schools did Phaibun Poonmaroeng attend?
Phaibun Poonmaroeng attended Institute Of Vocational Education Bangkok., วิทยาลัยเทคโนโลยีสยาม.
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