AeroLeads people directory · profile
Phaim Harper Email & Phone Number
UCaaS Consultant and Reseller and Technology Distributor
at
Telarus
1 work email found
@att.net
3 phones found area 904 and 888
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
UCaaS Consultant and Reseller and Technology Distributor
Location
Atlanta Metropolitan Area, United States, United States
Company size
Who is Phaim Harper? Overview
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Quick answer
Phaim Harper is listed as UCaaS Consultant and Reseller and Technology Distributor at Telarus, a company with 492 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at att.net, phone signal with area code 904, 888, and a matched LinkedIn profile for Phaim Harper.
Phaim Harper previously worked as UCaaS Consultant/Reseller/Technology Distributor at Telarus and Telecommunications Engineer at Mark Spain Real Estate. Phaim Harper holds Bba, Economics from Kennesaw State University - Michael J. Coles College Of Business.
Company email context
Email format at Telarus
This section adds company-level context without repeating Phaim Harper's masked contact details.
{first}{last}@att.net
86% confidence
AeroLeads found 1 current-domain work email signal for Phaim Harper. Compare company email patterns before reaching out.
Profile bio
About Phaim Harper
Innovative goal-oriented professional with exemplary ability to improve company-client relations through efficiency control systems, quality audits and assurance, call center technology and ACD programming. Proficient with Ringover, Mitel 3300 PBX, Sharepoint, Five9, inContact, Vonage, Twilio, Reputation ID, SysAid, Cisco ACD, NetAgent, Prairie Fyre, Nice, Ring Central, Envision, Pipkins, Invision, Injxo, Noble Systems, office, FinTech Enterprise and database tracking. Consistent ability to achieve high customer satisfaction ratings. Proactive and inspiring leadership capabilities enhanced with effective organizational skills and passion for success. I contribute my success to managing and directing eight contact centers including a hybrid telecom engineer role. Additionally building six centers from the ground up utilizing both skill sets. My 22 year experience spans over mastering call centers, customer relations, telephony programming, design and roll out. I have been awarded the Celent Model Carrier Award for leveraging Business Intelligence for more Efficient Customer Service.I take on a results team oriented approach by implementing proper control systems and adhering to accountability, including, reduction of manual processes, capturing true inventory and constant agent communication. I excel at analyzing data warehouse information to create key performance indicators in the form of dashboards and gauges from agent to executive level.
Listed skills include Call Centers, Customer Service, Leadership, Team Building, and 35 others.
Current workplace
Phaim Harper's current company
Company context helps verify the profile and gives searchers a useful next step.
Telarus
15 roles
Phaim Harper work experience
A career timeline built from the work history available for this profile.
Ucaas Consultant/Reseller/Technology Distributor
Current
Dec 2022 - Present
Telecommunications Engineer
May 2022 - Jul 2023
Apr 2022 - Jul 2023
Cx/Ux Director/Five9 Engineer
Emoneyusa Portfolio 1, Llc/Quote Pilots
Maximized Five9 Dialer and scrubbed outdated builds. Instrumental in enhancing EMoneyUSA’s Five9 domain. Built scorecards and scripts to maximize efficiency. Launched a second Five9 domain ultimately administering two domains simultaneously. Built QuotePilots telephony platform from scratch, including best practices for the outbound dialer for real.
Feb 2021 - Aug 2021
Executive Telecommunications Engineer
Contact Center best practices built from the ground up within five stand-alone call centers. Telecommunications engineer for Nice inContact user hub and Studio with design/implementation of IVR, Predictive Dialer, CX One, Workforce Management, Quality Assurance, Omni Channel routing, screen recording and extensive canned and custom reports. Lead five call.
Sep 2019 - Aug 2020
Contact Center Director
Jan 2019 - May 2020
Call Center Consultant
Called upon by CEO to act as a consultant and assist in build out and design of Oneshare's call center and telephony systems. Additionally, grew the call center from one associate to twenty-two.Worked with the Senior VP to implement Ring Central Office and roll out of inContact/NICE call center telephony system.Instrumental on build out and all inContact.
Nov 2018 - Apr 2019
Call Center Director/Telecommunications Engineer At Aliera Healthcare, Inc
Joined small to medium size private firm to design and build out the contact center. Designed IVR call tree, quality control systems. Onboarded 71 new hires within two months. Analyze data for strategic decision making for top level executives. Increased service levels from 14% to 80% and above on a consistent basis. Negotiating four types of call center.
Oct 2017 - Oct 2018
Director Call Center Ops And Cx Project Management
I was hired to build a call center from twelve Associates to eighty within a year from ground level. I went, we conquered and succeeded.
Oct 2017 - Oct 2018
Customer Service Manager
Hired by warranty insurance firm to enhance metric data and management reports. Manage a team of 27 Associates. Placed enhanced attendance standards and tracking systems to improve productivity gains. Implemented scorecards to show daily and QTD Associate performance to assist in reaching team and management goals. Built dashboard from inContact cloud.
Oct 2012 - Jun 2017
Customer Service Contact Center Operations Manager
Selected by insurance firm to improve customer service/call center/underwriting operations and administer recently purchased Mitel 3300 phone system. Manage a team of 45 Associates. Project manager on several Mitel 3300 PBX designs and rollouts including ACD, hunt groups, phone auto attendant and voice overs. Wrote policies and procedures for customer.
Oct 2007 - Jan 2011
Contact Center Supervisor
AIRTRAN AIRWAYS - Contact Center Supervisor 2005 - 2007 Promoted by airline to leadership position within customer service and sales department. Supervised a team of 30+ Crew Members. Managed customer flight irregularities. Coached and trained Crew Members, providing guidance to all reservation agents. Maintained accurate and consistent communication.
Jan 2005 - Mar 2007
Senior Customer Relations Administrator
Chosen to provide diplomatic and timely solutions to customer grievances. Responded courteously to customer concerns via letters and email. Actively resolved issues to solidify a strong customer base. Deciphered CFR, DOT/382 and ACAA regulations for compliance to deter any negative governmental impact.Satisfactorily completed Complaint Resolution Officer.
Jan 2001 - Jan 2005
Workforce Analyst
Elected by airline to provide real time precise and statistical reporting. Monitored call traffic and staffing to ensure optimal service levels and metrics/goals were achieved. Acted as central communication point for any technology issues affecting contact center operations.Monitored department attrition trends and recommended size and frequency of new.
Jan 1997 - Jan 2001
Team & coworkers
Colleagues at Telarus
Other employees you can reach at telarus.com. View company contacts for 492 employees →
MP
Makayla Pedersen
Colleague at Telarus
South Jordan, Utah, United States, United States
View →
CD
Christopher Diorio
Colleague at Telarus
Charlotte, North Carolina, United States, United States
View →
KA
Kathleen Alexander
Colleague at Telarus
Greater Seattle Area, United States
View →
BS
Brittney Scott
Colleague at Telarus
Salt Lake City Metropolitan Area, United States, United States
View →
MJ
Marta Juchum
Colleague at Telarus
San Diego, California, United States, United States
View →
TH
Travis Horton
Colleague at Telarus
Salt Lake City, Utah, United States, United States
View →
SM
Shannon Mcfadden
Colleague at Telarus
United States, United States
View →
BS
Brandon Sprifke
Colleague at Telarus
Layton, Utah, United States, United States
View →
BB
Bonnie Berrett
Colleague at Telarus
Salt Lake City Metropolitan Area, United States, United States
View →
FM
Frank Mcclure
Colleague at Telarus
Denver Metropolitan Area, United States, United States
View →
Makayla Pedersen
Colleague at Telarus
South Jordan, Utah, United States, United States
View →
CD
Christopher Diorio
Colleague at Telarus
Charlotte, North Carolina, United States, United States
View →
KA
Kathleen Alexander
Colleague at Telarus
Greater Seattle Area, United States
View →
BS
Brittney Scott
Colleague at Telarus
Salt Lake City Metropolitan Area, United States, United States
View →
MJ
Marta Juchum
Colleague at Telarus
San Diego, California, United States, United States
View →
TH
Travis Horton
Colleague at Telarus
Salt Lake City, Utah, United States, United States
View →
SM
Shannon Mcfadden
Colleague at Telarus
United States, United States
View →
BS
Brandon Sprifke
Colleague at Telarus
Layton, Utah, United States, United States
View →
BB
Bonnie Berrett
Colleague at Telarus
Salt Lake City Metropolitan Area, United States, United States
View →
FM
Frank Mcclure
Colleague at Telarus
Denver Metropolitan Area, United States, United States
View →
5 education records
Phaim Harper education
Bba, Economics
Kennesaw State University - Michael J. Coles College Of Business
Bachelor Of Business Administration, Economics
Kennesaw State University
Green Belt, Six Sigma
Southern Polytechnic State University
Education record
California State University, Fresno
Education record
Mitel University
FAQ
Frequently asked questions about Phaim Harper
Quick answers generated from the profile data available on this page.
What company does Phaim Harper work for?
Phaim Harper works for Telarus.
What is Phaim Harper's role at Telarus?
Phaim Harper is listed as UCaaS Consultant and Reseller and Technology Distributor at Telarus.
What is Phaim Harper's email address?
AeroLeads has found 1 work email signal at @att.net for Phaim Harper at Telarus.
What is Phaim Harper's phone number?
AeroLeads has found 3 phone signal(s) with area code 904, 888 for Phaim Harper at Telarus.
Where is Phaim Harper based?
Phaim Harper is based in Atlanta Metropolitan Area, United States, United States while working with Telarus.
What companies has Phaim Harper worked for?
Phaim Harper has worked for Telarus, Mark Spain Real Estate, Emoneyusa Portfolio 1, Llc/Quote Pilots, Firstkey Homes, and Aliera Healthcare, Inc..
Who are Phaim Harper's colleagues at Telarus?
Phaim Harper's colleagues at Telarus include Makayla Pedersen, Christopher Diorio, Kathleen Alexander, Brittney Scott, and Marta Juchum.
How can I contact Phaim Harper?
You can use AeroLeads to view verified contact signals for Phaim Harper at Telarus, including work email, phone, and LinkedIn data when available.
What schools did Phaim Harper attend?
Phaim Harper holds Bba, Economics from Kennesaw State University - Michael J. Coles College Of Business.
What skills is Phaim Harper known for?
Phaim Harper is listed with skills including Call Centers, Customer Service, Leadership, Team Building, Customer Satisfaction, Performance Management, Recruiting, and Sales.
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