Phalon Royal, M.A. Email & Phone Number

Chicago

College Of Communication

• Organization: Healthy Washington Heights Walking Club Coalition• Social media: Manage Facebook, Twitter and Blog accounts, writing content pertaining to eating healthy and staying physically active, posting recipes and related links• Research: Finding information related to living a healthy lifestyle, reading related scholarly journals and reporting information to supervisor• Communication: Contacting participants of Walking Club and obtaining feedback on their progress, teaching participants how to use social media for viewing information, sending out text messages to participants and including tips, pictures and links• Data entry: Regularly editing and updating excel spreadsheet of data on participants, managing folders of information received from participants and supervisor, managing Walking Club outlook account

Oak Brook, Il

• Brands: Sharpie, uni-ball, Paper Mate, Expo, Rubbermaid, Rolodex, Mr. Sketch• Providing technical solutions to consumers of Sanford–Newell Rubbermaid office products• Marketing, PR and Advertising: working with brand managers, keeping consumers informed about promotions, coupons, advertising and public relations activities• Social media: addressing consumer concerns/inquiries from Facebook posts• Administrative/organizational tasks: data entry via SAP ERP system, CRS; outlook management, scheduling/managing appointments for brand managers, taking high volume calls• Writing: reading/responding to emails and letters; composing emails and letters for consumers, businesses and vendors• Product management: assisting shipping department, expediting orders, processing shipments.

Hoffman Estates, Il

• Troubleshooting and expediting retail customer special orders for the various The Great Indoors store locations, tracking orders• Communicating with the stores and vendors, and providing customer support using systems such as: webX, POM and EDI• Creating and maintaining open labor/Business Objects reports• Assisting Central Bill Payment department, helping with invoices

Lombard, Il

• Opening and closing store activities, counting money, balancing registers, taking cash deposits to the bank, all customer service duties, generating sales, creating custom designs and layouts for customers and businesses• Engraving various products and materials, including: metals, glassware, plastics, etc.• Other managerial duties including: managing and teaching associates, customer satisfaction, POS operations, inventory, loss prevention, merchandising, housekeeping• Constructing store displays for upcoming sales, promotions, holidays and events• Ensuring overall layout of store is aesthetically pleasing• Creating window merchandise displays• Following corporate visual merchandising guidelines using planograms• Using creativity with visuals to attract customers into the store and generate sales• Auditing merchandise and reporting stock to store manager

Norridge, Il

• Responsible for knowing how to run and operate a store, and the administrative tasks necessary to instruct and lead associates• Key tasks: customer service, interviewing candidates for various positions, various HR responsibilities, counting money, making bank deposits, opening and closing procedures, and delegating tasks to employees• Auditing merchandise and reporting stock to store manager

Forest Park, Il

• Responsible for knowing how to run and operate a store, and the administrative tasks necessary to instruct and lead associates• Key tasks: customer service, interviewing candidates for various positions, various HR responsibilities, counting money, making bank deposits, opening and closing procedures, and delegating tasks to employees• Building store displays for upcoming sales, promotions, holidays, etc.• Pulling and checking merchandise into and out of departments• Auditing merchandise and reporting stock to store manager

Master Of Arts (Ma), Public Relations And Advertising, A

Bachelor Of Science (B.S.), Marketing

Activities and Societies: Presidential Scholarship for Students, Resident Hall Association Member, Kappa Alpha Psi Incorporated Kappa.