Pham Tu Anh Email and Phone Number

Uniting Talent with Opportunity

2013 – 10/2017: Sales Account ManagerResponsibilities:▪ Maintained effective working relationship with customers▪ Handle and resolve customers’ complaints▪ Trained new members of the sales force – Monitored the performance of different personnelassociated with a project and compare it to the month’s objectives.▪ Helped in resolving critical issues related to sales, and escalated important matters to uppermanagementAchievements:▪ Increased profits by 10% in a highly competitive environment▪ Developed and implemented client service program, which expanded small-to- medium client base35%▪ Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude andbuilding trust, by ensuring commitments are met and expectations are exceeded by offeringadditional information about the company’s products in line with customer needs and priorities2011- 2013 : Senior Sales ExecutiveResponsibilities:▪ Enlarge customer data base▪ Exceeding Sales Goals▪ Explain products’ value and capabilities to customersAchievements:✓ Established good working relationships with customers and Increased my territories client base by30%▪ Expanded additional sales by 20% through innovative selling techniques▪ Contributed to identifying upcoming product opportunities – Supported product development toenhance/develop current/new products2007 – 2010: Sales Executive:Responsibilites:▪ Make calls to provide information on the company’s products and services and offer advice to buyers▪ Regularly updated contact database and kept in close contact with clientele to identify newopportunities and customers – Maintained availability for addressing customer issues, queries andrequirements.Achievements:✓ Obtain the first contract with high value within two months of probation

▪ Covered newsworthy activities/events of VCCI▪ Conducted interviews and Wrote news and feature articles for the publication▪ Administer and broadcast news on website of Vietnam Business Forum Newspaper