Bao Pham

Bao Pham Email and Phone Number

Technical Program Management | Solutions Delivery | Salesforce @ Neudesic, an IBM Company
Bao Pham's Location
Greater Seattle Area, United States, United States
Bao Pham's Contact Details
About Bao Pham

Outcome-driven program and delivery leader enabling technology and business solutions that create value for customers and organizations. I maximize technology, business processes, and operating models while improving efficiency across CX, CRM, Marketing, and Service functions that leverage platforms such as Salesforce, MuleSoft, SAP, and Microsoft.My passion is aligning the strategy, technology and culture needed to energize and activate teams to build modern digital and customer experiences at scale.

Bao Pham's Current Company Details
Neudesic, an IBM Company

Neudesic, An Ibm Company

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Technical Program Management | Solutions Delivery | Salesforce
Bao Pham Work Experience Details
  • Neudesic, An Ibm Company
    Senior Manager, Delivery Management
    Neudesic, An Ibm Company Sep 2023 - Present
    Irvine, Ca, Us
    • Program / project lead for IT and enterprise apps delivery• Build consensus, gain alignment, and guide decisioning with clients and partners• Facilitate alignment across business and technical leadership that clarifies what success looks like• Lead via thought leadership on business drivers, program outcomes, and success criteria
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  • Capgemini Invent
    Senior Manager, Customer Strategy & Technology
    Capgemini Invent Oct 2021 - Apr 2023
    Paris, Fr
    • Led delivery of IT, business process optimization, and customer experience projects• Managed workstreams that scaled the delivery of enterprise platforms & solutions• Improved operational efficiencies across marketing, sales, commerce, and service functions• Industry experience within Retail, Healthcare, Automotive, Telecom, High Tech, and Manufacturing• Accountable for revenue, operating margin, P/L, client satisfaction, and employee development• Roles: project manager, product owner, program owner, engagement manager, CX lead
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  • Slalom
    Consultant, Digital Strategy & Marketing Technology
    Slalom May 2017 - Sep 2021
    Seattle, Wa, Us
    • Delivered on digital and customer strategy engagements and guided marketing technology investments• Designed modern MarTech stacks that created personalized experiences• Led delivery and project teams focused on MarTech, CX, and CRM initiatives• Project manager, engagement manager, program manager, product owner
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  • Avalara
    Data Architect (Via Slalom)
    Avalara Mar 2021 - Jun 2021
    Durham, Nc, Us
    • Recommended cultural change towards a modern culture of data to become a data-driven organization• Led plan, design, and roadmap of the customer data model• Optimized data operations that would scale and support sales, marketing, and service
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  • Lululemon
    Ecommerce Project Manager (Via Slalom)
    Lululemon Nov 2020 - Mar 2021
    Vancouver, Bc, Ca
    • Led project roadmap and delivery of omnichannel e-commerce capabilities• Led planning with architects, data scientists, and business stakeholders during plan and build cycles• Migrated to new customer data platform to gain uniform customer profile visibility and governance
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  • Microsoft
    Program Management Hup Program - Microsoft Store (Via Slalom)
    Microsoft Mar 2020 - Dec 2020
    Redmond, Washington, Us
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  • Microsoft
    Martech Program - Microsoft Store (Via Slalom)
    Microsoft Jul 2019 - Jun 2020
    Redmond, Washington, Us
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  • Microsoft
    Marketing Operations - Microsoft Store (Via Slalom)
    Microsoft Jul 2018 - Jun 2020
    Redmond, Washington, Us
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  • Microsoft
    Martech Strategy - Microsoft Store (Via Slalom)
    Microsoft Sep 2017 - Jun 2020
    Redmond, Washington, Us
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  • Microsoft
    Agile Marketing Strategy - Microsoft Store (Via Slalom)
    Microsoft Jan 2019 - Jun 2019
    Redmond, Washington, Us
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  • Microsoft
    Omnichannel Marketing Strategy - Microsoft Store (Via Slalom)
    Microsoft Oct 2018 - Jun 2019
    Redmond, Washington, Us
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  • Microsoft
    Crm Program Management - Microsoft Store (Via Slalom)
    Microsoft Jan 2018 - Jun 2019
    Redmond, Washington, Us
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  • Microsoft
    Organizational Transformation Strategy - Microsoft Store (Via Slalom)
    Microsoft Jan 2019 - Mar 2019
    Redmond, Washington, Us
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  • Microsoft
    Adoption Strategy - Office 365 (Via Slalom)
    Microsoft May 2017 - Aug 2017
    Redmond, Washington, Us
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  • Vmware
    Vcloud Air Proxy Go-To-Market Lead - Vmware (Via Pop)
    Vmware 2015 - 2016
    Palo Alto, Ca, Us
    Elevated vCloud Air (IaaS solution) as premium solution in cloud computing.• Ensured overall success of vCloud Air program (IaaS): value prop, customer journeys, RM/CRM, sales/marketing content, focused on project delivery, budget, resourcing, and program health• Led product requirements workshops, customer journey mapping, product scope, proof-of-concept• Defined use cases, benefits, and value vs cost comparisons• Partnered with business and technical stakeholders across multiple organizational levels
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  • Adobe
    Proxy Product Owner - Adobe Creative Cloud (Via Pop)
    Adobe 2015 - 2016
    San Jose, Ca, Us
    Supported product, brand, and go-to-market communications of Adobe Creative Cloud solutions. • Aligned technology, people, and processes to launch new product releases (transformation to the cloud)• Maximized value by refining the commercial and consumer experience journeys • Created messaging strategy and communications framework• Evolved go-to-market strategy
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  • Infosys Consulting, Inc.
    Principal Consultant, Business Consulting
    Infosys Consulting, Inc. Sep 2014 - Sep 2015
    Bangalore, In
    Focused on increasing the digital maturity of people, processes, and technology.• Project manager of digital strategy, digital transformation, and IT projects• Client partner and trusted advisor ensuring smooth delivery of digital engagements • Managed $12M engagement portfolio• Clients from retail, financial services, manufacturing, and insurance• Projects: digital strategy, customer experience, marketing automation, RM/CRM• Adobe Experience Manager, Eloqua, BlueKai, Salesforce, JIVE
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  • Fusée Consulting
    Senior Manager, Digital Transformation
    Fusée Consulting Aug 2013 - Aug 2014
    Digital & CRM Director @Edge-Asia (acquired by Aleph-Labs)Managed Strategy, Technology, and Account Management. Delivered digital strategy, future-state designs, and go-to-market plans that supported clients' digital transformation journeys.• Led digital/crm practice including business development, program management, and delivery• SQL, HTML, CSS, Javascript, REST APIs• Platforms: AEM, Salesforce, ExactTarget, Responsys, Eloqua
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  • Fusée Consulting
    Manager, Digital Transformation
    Fusée Consulting May 2011 - Jul 2013
    Digital strategist, MarTech engineer, and solution architect responsibilities.• Led digital marketing strategy and program management of client marketing programs• Oversaw a $8M book of business and 7-member team• Developed relationships with senior executives and became a trusted advisor• Industry experience in retail, financial services, and automotive• Technologies: Responsys, Oracle, Java, JavaScript, SQL, REST APIs
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  • Fusée Consulting
    Senior Consultant
    Fusée Consulting Apr 2009 - Apr 2011
    Delivery/project manager role.Managed delivery and implementation of marketing technology platforms for major banking, insurance, and FMCG clients. Led teams from IT, engineering, and program management. Created and managed digital marketing production hub for Asia Pacific region.
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Bao Pham Skills

Crm Digital Marketing Analytics Strategy Integrated Marketing Email Marketing Online Marketing Digital Strategy Multi Channel Marketing Marketing Strategy Mobile Marketing Management Database Marketing Business Strategy Advertising Sem Direct Marketing Account Management Digital Media Marketing Customer Relations Customer Service Business Planning Online Advertising Market Research Interactive Marketing E Commerce Saas Cloud Computing Social Media Building Relationships Program Management Management Consulting Cross Functional Team Leadership Analytique Customer Experience Enterprise Software Go To Market Strategy Customer Relationship Management Marketing Technology Marketing Automation

Bao Pham Education Details

  • University Of Washington
    University Of Washington
    Management Information Systems And Services
  • Edmonds College
    Edmonds College
    Project Management

Frequently Asked Questions about Bao Pham

What company does Bao Pham work for?

Bao Pham works for Neudesic, An Ibm Company

What is Bao Pham's role at the current company?

Bao Pham's current role is Technical Program Management | Solutions Delivery | Salesforce.

What is Bao Pham's email address?

Bao Pham's email address is ba****@****lom.com

What is Bao Pham's direct phone number?

Bao Pham's direct phone number is +120672*****

What schools did Bao Pham attend?

Bao Pham attended University Of Washington, Edmonds College.

What skills is Bao Pham known for?

Bao Pham has skills like Crm, Digital Marketing, Analytics, Strategy, Integrated Marketing, Email Marketing, Online Marketing, Digital Strategy, Multi Channel Marketing, Marketing Strategy, Mobile Marketing, Management.

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