Jennifer Pham Email & Phone Number

Boston, MA, US

Boston, Massachusetts, US

• Contracted by Manning Personnel Group to consult for biotech company based out of Sweden to build out their United States presence by analyzing their financials and hiring goals
• Curated a PowerPoint deck for the Executive Board on proposed timelines and actuals vs. goals for hiring

Santa Barbara, CA, US

• Work cross-functionally across teams and stakeholders to execute and lead projects for process improvement
• Identify opportunities with stakeholders for ongoing operation improvements across talent acquisition in Workday with a focus on scale and automationo i.e. Recruiting Resource Revamp, Automatic Templates, Disposition.
• Leverage recruiting metrics to define KPIs and success metrics in order to track the effectiveness of the recruiting process and inform strategic decisions to meet hiring goals and overall organization health
• Create interactive dashboards using vlookup, index match, and pivot tables in Google Sheets that allow stakeholders to self-service analytics
• Pulse updates on hiring updates and team metrics on a weekly, monthly, quarterly, and yearly basis with visuals, charts, pivot tables, and presentations via email, Slack, and in meetings with stakeholders using tools.
• Collaborated with the Beamery CRM implementation team for launch, training, and change management - SuperAdmin user

Santa Barbara, CA, US

• Revamp and create standardized process to automate and streamline scheduling
• Become the SME of scheduling, mentor and onboard 4 RCs
• Collaborate with both the People team and the business to prepare them for hiring needs
• Revitalized old People metrics and provided analytics on a monthly basis to team

Boston, MA, US

• Represent WFM as a SME of multiple teams within Wayfair's Customer Service and B2B organizations
• Perform strategic reporting of current performance to monitor and maintain staffing needs by utilizing headcount and trends to achieve business goals and/or highlight staffing gaps
• Curate decks and SOPs to propose solutions and communicate changes within procedures and policy
• Strategically and effectively coordinate trainings, events, etc. and optimize schedules based on staffing metrics on tight timelines
• Calculate and present data trends to cross-functional and Operations partners in regards to employee behavior such as: attrition rate, promotion timelines, and EPS while making recommendations based on findings

Boston, Massachusetts, US

• Perform a reconciliation to initiate system clean-ups on outdated servers in order to provide accurate information for external clients and internally in State Street departments
• Conduct verification and system checks of clients within WMS to prevent anti-money laundering, fraud, and mitigate risks
• Work both independently and with guidance within scope of established guidelines for projects focusing on risk analysis and compliance
• Projects: Database Inventory Maintenance, Quarterly Due Diligence Reports, Server Reconciliation

Boston, MA, US

• Mentor a cohort of 50+ students each semester focusing on College of Management transfer students
• Co-Lead the College of Management Transition and Success Seminar course with Program Advisor
• Execute monthly events to provide resources, networking, and opportunities for mentees

Boston, MA, US

• Represent the office at the front desk answering any questions both in person and over the phone
• Utilize WISER to assist students comprehend their financial, billing, and account information
• Assist prospective students with estimated costs of attending

Boston, MA, US

• Support the Asian American Student Success Program with various events, like Networking Night and Vietnamese Career Fair
• Work with mentees to get them acclimated at UMass Boston and showing them resources available to them on campus
• Coordinate events as a team for mentees to socialize and network with other mentors and mentees

Boston, MA, US

• Conduct clerical duties at the front desk ranging from scheduling appointments, phone calls, answering questions, and collecting and filtering all paperwork received
• Conduct data entry on student information, student clinical, etc.
• Assist the faculty and staff with various errands upon request

Boston, Massachusetts, US

• As an Amazon Prime Student Ambassador at Riddle & Bloom, I am responsible for increasing awareness of the Prime Student membership and its benefits to students at the University of Massachusetts Boston for the.
• Organize weekly events with target interaction of 300+ students
• Utilize social media and hit 150+ interactions to advertise Prime Student benefits
• Collaborate with student organizations to create organic student interactions

Boston, MA, US

• Led a summer club through the Leadership Enrichment Art Program (LEAP) that targets rising immigrant high school youth
• Created curriculum to educate 11 youth how to sew their own stuffed animals over a 6 week period
• Engage youth in team builders, energizers, and games to create a community during the program
• Coordinated program showcase to display all the work the youth had worked on during LEAP

• The mission of BillCrew was to connect patients to medical advocates to help reduce their medical bills whether through insurance appeals, incorrect billing, or connecting them to other resources. BillCrew was a.
• Conducted outreach to various journalists in order to obtain press releases on BillCrew
• Organized and clean data for analysis
• Educated the public on various topics on healthcare and medical billing on BillCrew's blog while taking into account SEO to maximize views, http://hourglasshealth.com/ (Website no longer active) **Start-Up is no longer.