Nghi Pham Email & Phone Number

Toronto, On, Ca

Greater Toronto Area, Canada

I was a team member in Hudson’s Bay Sherway Gardens’ major home fashion department. My responsibilities were to build positive relationships with customers by promoting loyalty programs, engaging and sharing product knowledge to enhance client retention, identify cross-selling opportunities, and meet daily sales goals. I also provided customer services to clients at the cash registers, returns counter, and online order pick-ups. I frequently supported merchandisers to relocate inventory, restock shelves, and maintain store’s aesthetics for shoppers to have a satisfactory shopping experience.

Ho Chi Minh City, Vietnam

I was a website designer for a small business that specializes in importing construction machines in Ho Chi Minh City, Vietnam. My key responsibilities were designing the company's website user interface (composition, color scheme, typography, content writing) to increase brand awareness, photographing products, and troubleshooting server issues.

Saint John, New Brunswick, Canada

I was a first point of contact for retail and small business clients to process transactions and resolve their banking issues/inquiries. My responsibilities do not stop at satisfying clients’ immediate needs but also identifying opportunities to add value through active listening and asking discovery questions to share relevant advises regarding the bank’s reward programs, new financial products and services. I was also collaborating with other departments (fraud, collection, credit card) and teams of advisors at each branch to problem-solve the clients’ issues. As a result, I received satisfactory survey results from clients who were happy with my services.

Saint John, New Brunswick, Canada

I was in charge of taking food and drink orders from customers, answering inquiries regarding dietary restrictions, processing transactions at a point-of-sale (POS) system, and coordinating with baristas and kitchen staffs to deliver orders. I also maintained store cleanliness and decorated interiors for seasonal holidays and special events.

Boston, Massachusetts, United States

Toi Se Hat, meaning 'I will sing' in Vietnamese, is an acoustic music event-organizer based in Boston, Massachusetts that support local musicians/artists and small businesses. As a graphic designer and social media content creator, my key responsibilities were collaborating with artists to design marketing materials (posters, banners, invitations, infographics) and social media posts in order to promote events which resulted in higher ticket sales.

Ho Chi Minh City, Vietnam

• Supported investment banking department in collecting and analyzing financial data. • Enhanced daily operations by researching, updating, and verifying information in financial statements to build financial models in Microsoft Excel. • Compiled companies and industries statistics to forecast stock values. • Visualized financial data with Microsoft Excel and Tableau. • Presented ESG individual research project to the Investment Team and suggested how the company can implement the ESG framework to attract more investors.

Greater Boston Area

I provide professional catering services for Boston University's on-campus events by setting up the venue, serving food, answering guests' inquiries about allergy and ingredients, and cleaning up after the event.

Ho Chi Minh City, Vietnam

• Managed financial resources for Memento, a business group formed by six students from the British International School that aimed to sell terrariums and decorative bottles in order to raise a total of 9.25 million Vietnam Dong for a local woman’s’ shelter in need.• Responsible for recording expenses and analyzing financial data.• Researched and contacted suppliers to purchase raw materials. • Managed inventory to meet customers' demands. • Presented to the British International School’s Parent Teacher Group to successfully secure an investment of two million Vietnam Dong for the project.

Master'S Degree, Management And Professional Accounting

24-month stream student

Bachelor Of Science - Bs, Business Administration And Management, Finance, 3.44

Activities and Societies: Vietnamese Student Association, Web Design Online Course at The New School, Technology Entrepreneurship Online.

Diploma, Data Science, 89%

Women in Tech Scholarship

High School Diploma, International Baccalaureate Bilingual Diploma Program, 38 Ib Points

Activities and Societies: Making books for the blind, fundraising campaign for Operation Smile, Memento Saigon, Project Impact, Syracuse.