Ha Pham Email & Phone Number

Coquitlam, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Assisted customers using product knowledge to improve customer experience both in-store and online. Supported selling culture in the store and promoted brand loyalty. • Actively took on operational tasks and back-of-house organization to support managers and team members. Assisted managers in visual merchandising and rollouts.• Familiarized with cash handling and taking a lead role in cashier transactions on a daily basis.

Vancouver, Canada Area

• Provided timely customer service by assisting customers throughout their delivery, and addressing customers’ concerns through emails and phone calls. Monitored special loads and created reports for daily and hourly updates for notable customers.• Ensured smooth deliveries and up-to-date, accurate information in TruckMate by updating and matching trip information to road activity, filtered emails and phone calls and directed to the appropriate party, as well as communicated trip status to team members and dispatchers.

Prince Rupert, B.C., Canada

• Supported the growth of the Port’s intermodal business by conducting research on key sectors and port users, synthesizing performance data, and building forecast models in Excel on international trade and marine cargo.• Worked in team to simulate the model by connecting modules and presenting to the director and executive board. • Assisted directors and seniors in the department’s projects including the executives’ strategic planning, quarterly and monthly reports by organizing meetings’ materials and creating presentation slides.

Ho Chi Minh, Vietnam

• Performed tests and audit procedures on significant and materialistic accounts, reviewed clients' accounting and operating procedures and systems of internal control, proofread audit reports and financial statements to verify accuracy and unification for various domestic as well as international groups and companies, established working relationships with client personnel.• Provided assistance to seniors and managers throughout engagements with clients and administrative tasks.• Developed an understanding of KPMG's audit approach, methodology & tools.

Bachelor Of Commerce (Bcom), Operations And Logistics Co-Op

Activities and Societies: UBC Vietnamese Student Society, Organizing Support for Charity, UBC Vantage College Film Production

High School Diploma, Specialized Program, Chinese - English

Activities and Societies: Vietnamese Student Institute, Beijing International Student Summer Camp, Dance team NHAT, HSV volunteer project.