Mark Pham Email & Phone Number

Bethesda, MD, US

Manage, lead, mentor, and motivate a successful team of systems engineers supporting daily support, projects, and handle all escalations. Balance and prioritize tasks as needed to successful completion. Proactively improvise process and/or procedures for improvement and/or whenever possible find ways to cut costs to save money for the business/company..

Bethesda, MD, US

Mountain View, CA, US

• At El Camino Hospital (ECH), I was brought in for 3 months projects as a contractor through Datalink. I completed both projects successfully working with Allscripts and Surgical Information Systems (SIS) to build and.
• Monitored daily tickets assigned and closed them within the SLA; handled escalation tickets.
• Managed and provisioned Windows 2012 R2 and Linux (Ubuntu and Red Hat) servers via VMware vSphere/ESX 5.5.
• Worked diligently with desktop engineers and network team to ensure medical staff and remote users were able to access SCM and SIS applications successfully via VMware Horizon v6.1 VDI.
• Administered Palo Alto Networks (PAN) PA-5060 v7.0.5 firewall security policy and rules.

• At Virtual Instruments, I was the only Sr. Systems Administrator who managed, maintained, and administered all of the servers (physical and virtual), storage (EMC/NetApp), Shoretel voicemail systems, and backups to.
• Continuously motivated, encouraged, and cared for desktop staff and promoted the importance of taking training classes to enhance technical skills.
• Optimized inventory/asset management by delegating ownership/accountability to a desktop staff and interact with HR and managers to have a better understanding of the business growth.
• Maintained and administered day-to-day infrastructure technologies that include Windows 2008/2012 Servers, VMware ESX and vSphere 5.5, EMC VNX 5300, NetApp FAS2020, Avamar, Data Domain DD2500, Juniper devices (EX4200.
• Upgraded all of the Dell servers and VMware ESX/vSphere 5.1 to 5.5; installed VMware Data Center cluster mode and enabled high availability (HA).
• Successfully converted and upgraded ShoreTel Systems, FTP server, License server, and domain controller server from physical servers to virtual servers.

San Jose, CA, US

• Worked with cross-functional engineering teams to provision and support computers and load-balancers (F5 and NetScaler) in a large scale 24x7 enterprise environment.
• Interfaced with internal services using existing tools/scripts to provision and configure computers for production traffic.
• Administered VMware vSphere 5.1 Enterprise.
• Understood the eBay environment, and effectively handled critical provisioning and decommission processes in a fast paced server environment.
• Processed and handled tasks with urgency and meet deadlines under pressure.

JP

• Effectively supported, administered, and managed Windows 2003/2008, Active Directory, Group Policy (GPO), and DNS.
• Supported and administered VMware ESX and vSphere 5.1 Enterprise.
• Installed, managed, and created documentation and procedures for supporting Windows Server Update Services (WSUS) to external customers.
• Delivered excellent results in support of achieving the organization’s Service Level Agreement (SLA) by ensuring that customer’s requests are managed to closure.
• Complied with all standard internal change controls and processes, as well as processes defined by external customers.
• Installed and supported industrial network printers for optimal performance to meet customers’ requirements.

Foster City, CA, US

• Achieved 99.99% uptime by designing, building and rolling out a load balanced and fault tolerance VMware View 4.6 infrastructure.
• Provisioned 1,000+ VDI (Virtual Desktop Infrastructure) for specific groups and projects, including ERP, Biometrics, Business Intelligence and contractors, as well as a pool for system managers to test application.
• Virtualized approximately 95% of the headquarter data center by streamlining and converting physical servers into virtual servers (i.e. P2V).
• Effectively supported and managed NetApp FAS6080, FAS6070, and FAS3070 running ONTAP v8.0.2P1 7-Mode.
• Managed aggregates, volumes, CIFS, NFS, SnapMirror, SnapVault, and SnapShot via NetApp OnCommand System Manager v2.0.
• Efficiently supported and administered VMware ESX and vSphere 4.0 Enterprise, VMware View 4.6 (VDI), Citrix MetaFrame Presentation Server 4.0, and Windows 2003/2008.

Foster City, CA, US

• Effectively administered Active Directory, Exchange mailboxes and network folder permissions while simultaneously supporting Dell desktops, laptops, hardware and software.
• Supported remote users via RSA ACE/Server 5.2.1 (Secure Token ID), Wireless connection, SecureID, and Dial-up.
• Optimized overall department and company productivity and efficiency by providing ongoing support to multiple executives and senior level management.
• Created versatile departmental software packages for ease of deployment via Deployment Server Console v6.1.
• Successfully evaluated and deployed Norton Antivirus, Win XP SP2, and Outlook 2003 SP2.

• Acted as the only resource in the IT Department, effectively supporting 50+ local and remote users, as well as 120+ servers and workstations.
• Upgraded Exchange Server 2003 from a Dell PowerEdge Intel Pentium IIII 1GHz with 1GB RAM to an IBM X345 Series with dual Intel Xeon 3.4GHz Processor, 2GB RAM.
• Installed and supported Windows XP/2000 Pro, Office 2003/XP/2000, MS FrontPage 2002, pcAnywhere, Ghost, Verizon Air Card, Earthlink Dial-up, Blackberry, Adobe Acrobat v5.0, WinZip v8.1, and Goldmine v5.7.
• Effectively supported, maintained and administered Windows 2000/2003 Servers, desktops, laptops, PBX system, ACD System, FaxPremier (fax server), Exchange Server 2003, DHCP, DNS, Domain Controllers, VPN, File server.
• Upgraded the DNS, DHCP, VPN, and Print/File Server, as well as creating and maintaining the Intranet via MS FrontPage 2002.
• Installed and maintained a 3Com Wireless LAN with WEP Security at Castelle Corporate Headquarter, as well as Exchange Cluster Server 2000 for the Engineering Development department.