Monica Pham Email & Phone Number

United States

Resolved domestic and international customer inquiries via phone calls, emails, instacom, and social media direct messagesAchieved 96% customer satisfaction ratings each month and surpassed all other metric goals such as one touch resolutions, calls answered benchmark, message responses benchmark and 24 hour response timeProvided support for internal departments and retails stores with creating marketing orders, commercial invoices, order fulfillment auditing, etc.Oversaw community outreach and engagement on all Timbuk2 social media platforms

Sacramento, California Area

Aided with administrative service functions such as personnel training, accounting, budgeting, purchasing, and travel expense claimsDocumented data reports, training procedures, office policies and correspondence regarding the daily operations of the Administrative DivisionVerified invoice approvals, monthly expense reconciliations, accounts payable data entry, e-filing, internal auditing, business contracts, etc.Illustrated monthly newsletters of events occurring throughout all 5 Offices in California

Sacramento, California Area

Utilized industry standard tools to manage social media profiles for 15+ clients in a variety of industriesComposed and curated weekly content for clients’ social media accounts and blogs Coordinated and promoted events with over 600 attendees such as Third Thursdays, Sacramento Cocktail Week, and Sacramento Beer and Chili Festival

Sacramento, California Area

Connected small business owners with CSUS students to collaborate on real life major business projects such as website creation, marketing plans, business plans, accounting, etc. Organized data and contact information on current and past applicants. Created a marketing plan for 4sistahsphotography with specific goals and strategies to promote their business and services.Created a marketing plan template for small business owners to understand and establish their target market, marketing goals, marketing budget, etc.

Sacramento, California Area

Processed applications for the Dollars for Organizations and Clubs funding program which financially supports over 300 campus organizationsProvided excellent customer service and communication to 31,000 Sacramento State students, ASI Board of Directors, and Internal DepartmentsCreated memos, agendas, spreadsheets, and summary sheets for Finance Committee weekly meetings

Los Angeles, Ca

Used social media to engage with a community of 2,000 fans/followers online.Assisted marketing team brainstorm, create and deliver social media campaigns.Coordinated online marketing/advertising campaigns and execute social media strategies. Created original content to be published on organization's social media accounts (photos, blog posts, twitter posts).

Sacramento, California Area

Train 10+ new incoming team members on the functions of the Jamba franchise Market products to guests including seasonal smoothies and foods, donations to charities, and current promotional dealsHandle cash and drawer responsibility Commit to customer service and building relationships with guests