Steve Pham Email & Phone Number

Atlanta, Georgia, Us

- Spearheaded Agile transformation across four new teams, resulting in a 35% efficiency boost and 85%+ OKR achievement.- Scaled infrastructure capabilities by expanding team size, supporting the transition to a service-oriented architecture.- Increased transparency by 40% through streamlined project reporting using Jira and Confluence.

- Coordinated product releases and readiness across Engineering and GTM teams, reducing escaped defects and improving release visibility.- Optimized Jira workflows, improving release management and KPI tracking.- Reduced production incidents by 40% through proactive risk identification and mitigation.

Mclean, Va, Us

- Led AWS cloud migration, optimizing resource utilization and increasing deployment speed by 40%.- Delivered a $5M project under budget and ahead of schedule, driving financial and operational efficiency.

- Oversaw four programs, leading Scrum ceremonies and collaborating with senior leadership to ensure successful delivery.- Mentored three junior project managers, all of whom were promoted within 18 months.- Reduced QA cycle time by 30% through the implementation of automated testing.

My efforts here were focused on creating end-user documentation for products as well as how-to and new release videos. I was also Scrum Master for two teams.

Wayne, Pennsylvania, Us

Analysis of company processes & applications (3rd party & in-house)Analysis of web site traffic & email marketing statisticsCreation of design requirements & technical specifications for internal and external useCreation of user & process guides Development of documentation standards company wide