Kevin Pham Email & Phone Number

Seattle, Washington, Us

As a Senior Consultant and Azure DevOps SME, I specialize in managing complex projects, collaborating effectively with multiple teams and stakeholders, and providing technical expertise and guidance. My recent work involves spearheading a complex project to restructure and organize Azure DevOps projects and applications into 130 products across multiple Azure DevOps organizations. This requires careful planning and execution to ensure a seamless transition, and I am working closely with multiple teams and stakeholders to ensure a successful outcome.In my previous roles as an Agile Developer/Scrum Master, Azure Architect, and Program/Project Manager, I have gained extensive experience in project management, organizational restructuring, and technical expertise in Azure DevOps. I have successfully managed and led teams to complete migrations to new Microsoft Azure environments, designed and implemented efficient infrastructure models, and collaborated with cross-functional teams to develop and execute product strategies.My ability to communicate effectively with multiple teams and stakeholders, drive successful outcomes, and provide technical expertise makes me a strong candidate for a Product Manager role. I am passionate about developing and launching successful products, and I look forward to leveraging my skills and experience to help drive your product strategy forward.

Seattle, Washington, Us

• Directed over five major features focusing on changes on Azure DevOps platform, self-service platform, and transitions to new cloud platforms• Implement five new agile practices to reduce team meetings, ensure accurate reporting, and increase coverage across all features by 50%• Restructure the DevOps Engineering Team utilizing the P.O.D. team breakouts which increased the acceptance rate of user story requests by 20%• Designed a hub-spoke model and promoted best practices in a Microsoft Azure environment increasing efficiency by replacing different technology or certain types of software • Collaborated with Security & Application Architects to gather design requirements and create the IaC template streamlining the process of implementing application in an Azure environment• Manually built Azure environments and provided A.R.M. template to BICEP file conversions for GitHub’s repo automated deployments• Managed and led a Migration Team of 14 members to gather, build, automate, and migrate on-prem servers to a new Microsoft Azure environment• Migrated and steered +25 applications (web server, databases, web apps) from on-prem to the Azure cloud using PaaS and IaaS within 1.5 years• Led and developed over 50 mitigation plans to help drive critical components for Azure migration using R.A.I.D. log process

Seattle, Washington, Us

Key Accomplishments• Developing new processes, creating new templates, testing different communication channels to help with the team turnaround time for migration of applications.• Coordinating and managing multiple internal teams and clients to help increase the number of applications to be ready for migrations toward Azure• Leading many application migration meetings for the project, being the main point of contact to help move the migrations forward using the agile methodology.• Created and lead presentations on various types of documentation during discovery and handoff meetings.• Refined and tested 5 Splunk dashboards that analyzed failed orders via third-party delivery services to provide the stakeholders necessary data for cost-saving analysis• Performed root cause analysis (R.C.A) by creating the ability to drill down on Splunk dashboards to determine database outages and restaurant online ordering performance • Conducted agile initiatives through developing user stories on Azure DevOps Kanban from the discovery phase which provided an action plan to the project team

Seattle, Washington, Us

The Infrastructure Consulting team designs installs, and supports IT systems for Avanade clients. These teams' scope and expertise work span security, availability, operating system, business applications, computing, storage, database, networking, and operations, typically in Microsoft or multi-vendor environments. As an Infrastructure Consulting Analyst, you will help design, implement, and support such systems and technologies. You will play a vital role in delivering top-quality IT systems that solve our clients' business problems to service their clients better and be more competitive.Key Accomplishments• Developed custom onboarding training in Azure Monitoring/Troubleshooting and Splunk fundamentals/custom query dashboards• Interviewed various client’s department to help further improve their Tier 2 App Support Team by creating proactive reporting/tickets in ServiceNow• Created and built centralize knowledge base using Atlassian JIRA technology for knowledge transfers by validating them with RCA historical data• Planned and taught a customized onboarding training to 8 team members on Azure Monitoring/Troubleshooting and Splunk fundamentals/custom query dashboards • Produced and upgraded 3 Azure health dashboards to track errors used for investigation and root cause analysis (R.C.A)• Provided new processes resulting in a reduction of negative customer experience and increased number of successful online orders from 90% to 97.5%

Founded in high school though my passion for photography. Later developed into a partnership with Phamax Productions. After leaving Phamax, I worked for freelance contract work on various projects. AccomplishmentsGenerated 20% of my educational funds and budgeted up to $5,000 yearlyCoordinated over 25-30 meetings with various clientsProduced 5 projects contacted works within the 2016 year

Houston, Tx, Us

Description- I was hired to help provide technical support to the second largest college on campus. We help increase the efficiency of ticket orders from various clients, and provide support to full-time staff. We test and document progress on ticket requests and projects with supervisors. Assist imaging new computers and setting up faculty and staff for first time use. Help deploy new computers and updating the computer lab. Resolve cases and first response to technical support requests on computers, printers, phones, fax machines, copiers, and other technical issues. AccomplishmentsIncreased ticket efficiency by 15% by completing 10-15 tickets a week with various tasksImaged and deployed 190 new windows 7/10 computers in less than 2 weeks. Created 3 new files to help orient the new employees for ease of transitionTested and documented Windows 10 client for OS migrationBuilt scripts for Windows programs to help full-timers, professors and students.Learned PowerShell, active directory, remedy, VMware, Windows Server 2012

Houston, Tx, Us

Description-I was hired to help support the second largest college of the University of Houston by helping to direct students and staff to the right people. Helped with general questions and assistance to allow the techs and full-time staff to focus on other cases. AccomplishmentsTroubleshoot computer network printer problems Repaired hardware and equipment within computer labResolved students’ computer logins and accounts for proper access to school networkChecked out and maintained equipment for professorsDirected students towards different areas of the college and offices

Description- Responsible for managing the seasonal education program for youth and teens offered in June and July and specifically focused on filmmaking where youth learn about, create, and discuss film and video. Developed a detailed lesson plan with camp coordinator. Organized and trained volunteers to help support the lesson plans. AccomplishmentsGenerated one new lesson plan according to demanded requirements every weekFacilitated 2-3 new teams of 3-5 volunteers every week to help assist the students within the classEducated the basics and foundation of video production towards 1-4 groups of 10-15 children

Description- Founded in a video technology course with a great friend of mine, we started a videography and photography company that targeted high school seniors and weddings. I led the photography team to implement production and direction of the weddings and portraits. I also interacted with clients which generated roughly $21,466 in gross revenue over the span of two years. In our final year, we developed a mentorship program to invite rising high school students to business ventures to promote photography and videography as a viable business.AccomplishmentsLead photographer/Lead photo editor overseeing all edits going to clientsDeveloped custom website for the company with plug-ins and interactive featuresCoordinated meetings with various clients and budgeted up to $5,000 yearly

Bachelor Of Business Administration (Bba), Management Information Systems And Services

Education record

Education record