- Respond to a broad range of customer (guest) inquiries via different channels, such as telephone and email, and provide problem resolution in accordance with service standards.- Liaison between customers (guests) and partners (accommodations) on frequently occurring tasks that require previous experience. - Provide accurate, valid and complete information.- Ensure a high level of customer service and a positive customer experience.- Meet service targets and call handling quotas.- Make effective decisions on when to handle a case

- Handle pre and post reservation enquiries by phone, e-mail and fax- Modify, change and/or cancel existing reservations- Outbound calls to hotels/guests to arrange special requests- Liaison between guest and hotel to resolve complaints- Manage relationships with hotels by providing high levels of customer service and account management support.

-Receiving information and taking note of special requests from customers via email/phone, preparing brochures as required.- Providing information and advice mainly by phone.- Handle daily correspondence, respond to enquiries and make reservation as needed.- Updating information about events, holiday or special promotion to up-selling.- Updating customer database every month.- Fully in charge of paper work of Sales department, translating documents Vietnamese to English andotherwise.- Daily tele sales as standard to take care of existing accounts and look for new accounts.- Coordinating all details for the client, including food and beverage, AV equipment, entertainment, themes etc.- Promotion of our facilities to new and existing clients through a pro-active approach.- Coordinating with Sales to organize events for foreign partners.- Supporting Sales Executive for taking customers to site inspection.- Visiting venue to plan layout of seating and decorations.- Continuously maintained business relationships with current potential accounts.- Communicate and advance all event information to appropriate staff and managers.- Coordinating with other departments to ensure that all activities of the Sales Department is smooth.- Preparing Sale Event Order for upcoming events at both Chill Sky Bar and Air 360 Sky Bar.- Participant in regular activities of the company such as Year End Staff Party, International Women’s Day, etc.

- Welcoming guests to the hotel in a polite, friendly and helpful manner.  - Supporting reservation team with OTAs and TAs.  - Checking last minute booking online from Agoda, Booking.com, Expedia…  - Dealing with late arrivals and assisting with early check-outs.  - Check out departing guests using the hotel’s management system. - Taking payment from guests in the form of cash or credit cards.  - Answering telephone inquiries promptly & professionally & transferring calls on.  - Being a point of contact for guests should they have any queries.  - Arranging for brief tours of the hotels rooms and facilities.  - Operating switchboard and directing calls appropriately.  - Dealing with and resolving customer complaints.  - Checking with guests if they encountered any problem with the service.  - Checking function sheets.  - Managing group bookings for conferencing, the restaurant and accommodation.  - Keeping up to date on all hotel products, services, pricing & promotional offers.

In charge of admission process from inquiry and enrollment to withdrawal as per Admissions Plan and Procedure  Receive and coordinate to resolve inquiries from current student or parents on daily basis  Handle admin paper work at Admission (input data, filling students’ profile, etc.)  Work with and assist faculty members in caring for admission records, withdrawals, transcripts and other related tasks.