Phan Chapman Email & Phone Number

Hampshire, England, United Kingdom

Infrastructure Test Specialist

Worked on a project as a senior test specialist providing multiple levels of testing including system, integration and factory acceptance from which I have gained the following experience:• Analyzing high level design documents to determine the scope of testing required.• Carry out full cycle testing from requirements gathering to factory acceptance testing.• Produce test estimations highlighting time and resource requirements.• Produced test procedures to validate requirements.• Executed manual tests from the deployment of virtual servers through to the configuration of the application/infrastructure being tested, during which interacted with developers and project managers to highlight errors and to suggest possible solutions.• Raising and managing both technical and documentation defects as appropriate. Managing these defects through to resolution.• Writing full test reports on the findings of the manual tests highlighting document and technical defects.• Working to tight deadlines and ensuring tests are carried out as per the project plan.• Testing system upgrades including Windows 2003 to Windows 2008.• Taking on a team lead responsibilities.

Buckinghamshire

• Provided 1st level technical support to end users and system support staff.• Answered and logged calls from end users and system support staff using the HP Open view tool (OVOW).• Provided 1st level analysis and troubleshooting at the first point of contact.• Used Microsoft remote desktop to resolve client issues.• Updated client machines remotely deploying Radia updates.• Managed a multi forest domain via the active directory tool.• Created user accounts on a variety of systems.• Escalated and routed calls where appropriate.• Monitored open calls to ensure timely resolution.