Phan Hieu Email & Phone Number

Ho Chi Minh City, Vietnam

Project joined:- IBFT Napas: improve napas IBFT transaction flow from ~4000 transaction timeout/day to under 100 transaction timeout/day- Virtual Account: build a virtual account transaction flow include create virtual account and customer can make transaction via virtual account.- ACB Loyalty: build a API hub third party to allow application integrates with third party (urbox, got it, dragon pass)- Transaction Banking (ACB One Pro)- Digital Bank For Business (ACB One Biz)

Ho Chi Minh City, Vietnam

Work in Card Technology Solution Analysis Department, in IT Business Analyst manager roleProjects joined:- Marketing Automation Tool- Mobile Banking: E-Voucher Urbox, Lucky Draw Urbox- New card product issuance: Online Card, Duo Card 2in1, True Money card, Toss card- Card Acquisition Process: Grab, Toss, Zalo. In particular, the Grab project is the first time VIB apply transaction Host to Host solution with Grab.- Project Inbound Call Center: build new system IVR, CSM which support call center decrease abandon call from 30% to 3%.- Project AI Agent: deployed 8 voice bots which apply artificial intelligence and integrate with VIB system to improve customer service automatically.- Integration with Mastercard to improve card product features: deploy the Pay With Reward Program which is the first service in the market- Integration with EMS Vietnam to apply card delivery process- Manage and handle tasks from other departments (RB, Risk, Digital)to enhance functions, features of Card system.

Ho Chi Minh City, Vietnam

Joined 2 departments in Sacombank:- Retail Banking Department: + Project CRM as a BA leader to communicate between business team and technical team + Build and Manage business plan of Retail Department + Build and Manage KPIs Policy of sales person for whole bank + Build reports on BI tool to manage business plan- Card Technology Department: list of project which joined + TTTPortal – Sacombank Card Center + Data Warehouse + Internet Banking

Ho Chi Minh City, Vietnam