Phan Nguyen Email and Phone Number

Support over 200 different sites all over the Santa Clara County with over 1000 laptops, desktops, printers, and iPadsAssist over 400 teacher and staff members each with their own computerTraining staff 1 on 1 or in groups on using technology in the classroomComplete overhaul of imaging process utilizing Windows Deployment Server 2012 and Microsoft Deployment Toolkit 2013 Update 2 in order to deploy Windows 7, Windows 8, and Windows 10Rebuilt/configured Windows Server Update Services serverManage user accounts using Active Directory Windows Server 2012Configure Microsoft System Center Configuration Manager to deploy softwareSet up iPads and Windows based tablets to be used as communication devices by students with non-verbal special needsSet up and configure assistive technologies such as MyGaze and switchesResearch various Mobile Device Management(MDM) systems and best practices for iPad management in order to deploy and maintain 300+ iPads for staff and student useConfigured G-Suite to tie into on premise Active Directory to automatically create/manage staff/student Google accountsIntegrated AERIES SIS with G-Suite to automatically create student Google accounts pending Chromebook deploymentHelped develop an inventory tracking system using Microsoft AccessWork closely with Special Ed, Alternative Ed, and Opportunity Youth Academy management to coordinate daily activities along with small and large scale projects including new classroom setups, classroom moves, new computer rollouts, staff training, and daily trouble ticketsSupervise the schedule, deployment, training, and work of six full and part-time support techniciansAssist departments with research and decisions on new hardware for student and staff laptops, desktops, and tabletsHelp plan budget for Special Ed technology purchases as well as ensure Title 1 complianceManage quotes for iPads as well as utilize Apple VPP and DEP for maintaining app purchases and iPad security

Responsible for resolving Tier 1 and Tier 2 Help Desk problemsSupport 300 users via phone and local deskside Diagnose and resolve remote problems for both local and international usersDeploy and maintain SecurID RSA hard tokens as well as soft tokens for mobile phonesMaintain mobile devices (iPhones, Blackberrys, and Palm Treos) with MS Enterprise ExchangeSet up and deploy Cisco IP phones and Cisco IP Communicator softwareUpdate solutions database for incorrect findings and lessons learnedManage Canon service technicians schedulesEnsure data integrity for system replacementsProvide training for new employees on company intranet and company policies

Provided helpdesk administration including creating standards/practices, ticket routing, and assignment and training of new hiresManaged work schedules for 8 student employeesResponsible for resource coordination and project planningManaged the ghosting and deployment of over 80 new computers to 14 different lab locationsInstalled, maintained, and supported client server computers, networks and related devicesProvided on site or remote training to users when necessaryCreated and maintained an internal Wikipedia page for technical and operational proceduresResponsible for media displays for on campus TV channel dedicated to the Residential Life DepartmentManaged RMA program for defective computer and printer parts Troubleshot and repaired HP printers as well as Ricoh multifunction copiersCreated standard Windows 7 image deployed campus wide using Windows System Preparation ToolManaged user accounts though Active Directory Windows Server 2003 Utilized Microsoft Excel for asset tracking

Installed and deployed over 60 new laptops and desktops for internal usersGhosted images onto new machines for new and existing users.Upgraded RAM and video cards into new desktopsResponsible for RMA process for replacement hardware for existing machinesInstalled network patch cables through building and a wireless access point