Information Technology Analyst
Current- Provided technical support by addressing hardware, software, and network issues for end users.- Performed vulnerability assessments, software audits, and automated patching for end user devices.- Conducted forensic analysis and incident response, identifying, and neutralizing security threats while gathering and preserving digital evidence.- Developed and maintained PowerShell scripts to automate tasks, provide missing functionality for services, and manage end user devices.- Deployed and enrolled devices across the network into our Automox Patching, Malwarebytes ThreatDown EDR, Microsoft Defender, and Intune platforms.- Managed Microsoft Entra conditional access policies to secure and govern user account authentication.- Administered Microsoft Exchange mail flow rules and Microsoft Purview policies to mitigate incoming spam, phishing, and other malicious emails threats.- Prepared and deployed Windows images using Windows Deployment Services (WDS) to ensure standardized device provisioning.- Helped revamp the inventory system by utilizing network scans to identify missing devices, improving asset tracking.- Worked to develop new device management procedures for our company-wide laptop rollout, ensuring standardized configurations.- Helped administer our KnowBe4 Security Awareness Training Program by managing simulated phishing emails campaigns and respond real-world malicious emails reports.
