• Promoted from Data Entry Captain• Participating in the recruitment process for the UTA Admissions Office's Student Assistant positions• Encouraging Applications Support Analysts to analyze and convert student data from an old to a new system• Reporting database and team’s performance to Associate Director of Operations and assigning work to Data Entry Captain• Training team members to use 2 systems, MyMav and Slate CRM, to create new incoming UTA student applications• Managing team schedule and updating daily/weekly/monthly report• Increasing productivity of the team by 6%, reducing and cleaning duplicates and errors

• Promoted from Data Entry Assistant • Led and trained a team of 8 to 12 members in analyzing and processing data for over 40,000 annually incoming applicants to UTA and reported directly to Associate Director of Operations• Managed DEA team schedule and kept informed daily/weekly/monthly reports• Assigned work for team members

• Created and updated data entries for the database of UTA incoming students• Analyzed and reported incorrect data entries to Team Captains

· Coordinated with professors to help students to complete assignments and math problems over College Algebra.

· Managed customer issues and complaints; did everything in all abilities to correct situations.· Ensured to receive orders, prepare tables before clients arrive, and clean up after clients leave.· Encouraged restaurant managers to schedule a weekly work timetable for service staff.· Assisted in the kitchen and bar area to prepare food and beverage when required.· Gained new experiences such as teamwork, customer service, and problem- solving skill.

· Provided in-person tutoring in English and Math for elementary pupils at grade 5.· Analyzed students' comprehension after every lesson to customize teaching strategies for students to enhance their English grammar, writing skills, and math formulation; and kept them on track with their school assignments.· Succeeded in increasing students' grades an average of 25% at the end of 2018 semester.· Learned how to communicate with students and the value of perseverance and understanding.