In my current role, I act as both a technology and business expert, making decisions thatwill impact the current and future operations of the company. My job is to provide thebusiness the ability to govern environments with best practices across multi cloud. I alsoevaluate cloud health and manage company-level architecture, platform, as well as dataconfiguration processes and implementation protocols. I am responsible for developingthe technical aspects of the company’s strategy to ensure alignment with its businessgoals, aligning department vision, goals and objectives with company strategy to achievehigh results. Aside from this, I discover and implement new technologies that yieldcompetitive advantage, helping the different departments use technology profitably.Furthermore, I supervise system infrastructure to ensure functionality and efficiency,building quality assurance and data protection processes. Lastly, I prepare annual ITbudget and IT state of the nation report to the board, then monitor KPIs and IT budgets toassess technological performance.Key Achievements:- Worked towards and achieved a strategic partner with the Google Cloud Platform.- Successfully developed a strategy that led to the migration of the company’s existingdata centre (14 racks) to the public cloud (AWS, Azure and GCP), with clients that include Westfields, Jetstar, State Rail, Singapore Airline, SARB Miller, Queensland Government, Secure Parking and Hamilton Island.- Effectively implemented complete cloud management with CloudCheckr, which eliminated budget overruns and reduced costs to the business and its clients by 30- 50%- Developed a strong partner relationship with Site24x7 to ascertain the best pricing, whilst also providing Offis with a strategic solution to have an all-in-one monitoring solution across multiple clouds.

Here, my job involved setting goals and developing plans for business and revenue growth, including configuring and implementing highly effective IT initiatives to produce measurable business value. I was responsible for building a strong IT infrastructure to support key business strategies and evolving processes. I was tasked to determine the best methods for IT to support key business objectives, then aligned IT solutions and deliverables with the company’s strategic vision. In addition, I also trained business development staff and key personnel, to help team members develop their skills through robust professional development program and training opportunities. Furthermore, I ensured the entire team was well trained and was working in accordance with Agile practices, making the individual team members aware of their strengths and weaknesses in order to develop a collective Agile mindset. I led agile teams to deliver products quickly and to respond to client requirements. Key Achievements:• Developed an effective strategy to migrate the company’s office system from Microsoft Exchange to Microsoft Office 365.• Successfully implemented a new Unified Telephony system (RingCentral), replacing the old traditional PABX IVR system.• Developed strategic partnerships with Dynatrace New Zealand and Australia, SAP Hybris, as well as Rightscale, to take advantage of cloud computing.• Developed CI/CD framework to improve the provision into the public cloud (AWS and Azure).• Forged a new business department (Professional services) to take advantage of cloud consulting and automation, as well as orchestration for hybrid cloud (private and public).• Winner of the Super Choice Services as a client, achieving a total revenue worth $4.5 million for Offis. • Won the Foodstuffs South Island as a client, to this date, with a total revenue to Offis that is worth $6.5 million.

As the Operations Manager, I optimised procedures for higher efficiency and to help the company evolve and grow, through the effective implementation of efficient process improvement strategies. I was put in-charge of coaching several teams to deliver a number of key initiatives across company operations, with the goal of streamlining operations to increase profit. Additionally, I facilitated the team for better creativity and tried to improve the efficiency of the development team. On top pf this, I worked in a matrix management environment, responsible for overseeing division level management, operations, sales, finance and the Professional Services team. Moreover, I prepared annual budgets with controls to prevent overages, as well as developed systems to track and log work issues. More importantly, I led the improvement of performance and productivity through the identification of required procedure and process changes.Key Achievements:• Assumed responsibility for forming a strategic partner with AWS, serving as the Architect in the development environment within AWS.• Developed bare metal solutions across multiple regions in Europe for British telecom and Coco Cola Amatil, by forming a strategic partner with Rackspace.• Effectively introduced new methods, practices and systems to reduce turnaround time, including the implementation of a new ERP system – Connectwise.

In this role, I organised, installed and supported the company’s computer systems, including local area networks (LAN), wide area networks (WAN) and other data communication systems with the company. I was the one who implemented, administered and maintained the server infrastructure which comprised of multiple servers, both virtual and physical, and the related network infrastructure. I also conducted network troubleshooting to segregate and identify general network/system problems. Furthermore, I managed the entire purchase of inventory related to hardware, software and other IT supplies. Lastly, I supported after hour services and maintained Offis’ datacentre, as well as triaged server, network, application and database issues, if any.Key Achievements:• Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage for various clients including Ozforex – OFX, TABCORP, Macquarie Private Wealth and McDonalds.• Successfully provisioned a scalable, HA infrastructure to host the first Australian iPhone launch for Vodafone.• Became a trusted advisor for Pepper Homloans’ Head of IT. • Effectively managed the project integration of the highly successful $5 Billion Australian and New Zealand residential mortgage portfolio purchased from GE capital, which involved developing the strategy and leading the program to migrate the complex legacy GE systems and applications used to service the portfolio.• Led the company to move off bare mental implementation to Implementing virtualisation (VMware).