My Phan

My Phan Email and Phone Number

Assistant Finance Officer at Prudent Plan Management @ Prudent Plan Management
Bruce, Australian Capital Territory
My Phan's Location
Australia, Australia
About My Phan

Hi, this is Amy, learning by doing is the first priority. I am an IT graduate and I always stay organized and dependable in every task I am responsible for. Moreover, I always try to manage multiple priorities with a positive attitude. I would also love to take on added responsibilities to meet team goals. Currently I am I am working as an IT administrative intern at Prudent Plan Management - an NDIS plan manager. I have got to learn a lot about clouding technologies and some of them include Firewall, Microsoft Azure, VPN. Moreover, I also got a chance to gain more knowledge on Data Management through various projects.Top 3 skills that I have gained during working and learning at the company are included in the followings:Data Modelling and Design (DTAN) – Level 3: Assisting organisations in understanding their information assets, establishing software systems, and real-world entity relationships, data engineering, integration, and compatibility, data retrieving, data management, and master data management. Application Support (ASUP) – Level 3To gain this level of application support, an individual needs to have a closer look to the business activity, investigate the issue, implement practices or solutions for further development. At the same time, that person needs to monitor, support in training for new users and be responsible for software maintenance. Threat intelligence (THIN) – Level 3To be successful at this skill level, an individual has to have routine threat intelligence gathering procedures performed, transforming collected data into a data format used for operational security actions, cleaning and transforming quantitative data into standardised representations.I can say that I am a fast learner, hard working, focused, detail oriented and I believe I can give my best to benefit the company. I am seeking a job of any entry level like Network Administrator or any related one like Service Desk Analyst to improve my profession.

My Phan's Current Company Details
Prudent Plan Management

Prudent Plan Management

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Assistant Finance Officer at Prudent Plan Management
Bruce, Australian Capital Territory
Employees:
10
My Phan Work Experience Details
  • Prudent Plan Management
    Assistant Finance Officer
    Prudent Plan Management Oct 2022 - Present
    Canberra, Australian Capital Territory, Australia
  • Prudent Plan Management
    It Administration Intern
    Prudent Plan Management Aug 2022 - Oct 2022
    Canberra, Australian Capital Territory, Australia
  • Pearson Vue
    Test Administrator
    Pearson Vue Dec 2021 - Nov 2022
    Canberra, Australian Capital Territory, Australia
    Responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.Comply with all testing procedures and strictly adhere to company policies using careful judgmentCheck in testing candidates, verify identification, and explain the exam processProctor / invigilate candidates while testingTroubleshooting with internal departments to fix technical issues.Complete light housekeeping duties such as vacuuming the floors and… Show more Responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.Comply with all testing procedures and strictly adhere to company policies using careful judgmentCheck in testing candidates, verify identification, and explain the exam processProctor / invigilate candidates while testingTroubleshooting with internal departments to fix technical issues.Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Schedule. Show less
  • Woolworths Group
    Customer Service Team Member
    Woolworths Group Oct 2021 - Mar 2022
    Canberra, Australian Capital Territory, Australia
    Helping customers find products, setting up departments so they are simple to shop, or giving customers a quick and easy checkout experience.Ensuring all customers receive a positive experience.Working cooperatively and end to end in a team environment.Strictly following company policies and procedures in relation to Occupational Health and Safety (OH&S) to ensure a safe working environment for customers, staff and contractors.
  • Probe Group
    Cusomer Solutions Specialist
    Probe Group Sep 2021 - Jan 2022
    Victoria, Australia
    Handle customer contacts in line with client and company requirements. In this role, I would be handling outbound and inbound calls from businesses and individuals to assist with restrictions and business support information to assist Victorian businesses throughout the COVID 19 Pandemic.
  • Hai Ha Money Transfer & Foreign Exchange
    Customer Consultant
    Hai Ha Money Transfer & Foreign Exchange Oct 2019 - Sep 2021
    Australia
    Providing excellent customer service, protect customers and business from scam/fraud.Liaised with customers, management team to better understand customer needs and recommend appropriate solutions.Researched and resolved account and service problems with friendly, knowledgeable support.Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.Answered customer telephone calls promptly… Show more Providing excellent customer service, protect customers and business from scam/fraud.Liaised with customers, management team to better understand customer needs and recommend appropriate solutions.Researched and resolved account and service problems with friendly, knowledgeable support.Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.Answered customer telephone calls promptly to avoid on-hold wait times.Answered as many as calls each day focused on answering customers' questions and resolving issues Show less
  • Fast Track Migration
    Administration Support Officer
    Fast Track Migration 2018 - 2019
    Melbourne, Victoria, Australia
    Entered and maintained departmental records in the company database.Improved data migration process by enhancing data extraction and verification.Managed digital databases and physical file systems.Oversaw schedule by setting appointments, booking meeting rooms and coordinating with participants.Increased revenue by developing key programs focused on promoting business.Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

My Phan Education Details

Frequently Asked Questions about My Phan

What company does My Phan work for?

My Phan works for Prudent Plan Management

What is My Phan's role at the current company?

My Phan's current role is Assistant Finance Officer at Prudent Plan Management.

What schools did My Phan attend?

My Phan attended Rmit University, Navitas Professional, Melbourne Polytechnic, Rmit University Vietnam, Thoai Ngoc Hau High School For The Gifted.

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