Phani Kiran Email & Phone Number

Dubai, United Arab Emirates

• Spearheading a diverse team of 25, fostering a culture of exceptional customer service• Managed and delivered 4 major products, including "Unicorn Contact Center", "Unicorn Digital Court Solutions", "Unicorn Case Management System", "Document Manager System", and other custom applications• Preparing comprehensive project documents, including Statements of Work (SOW) and Project Charters, ensuring clear communication and expectations for all stakeholders• Effectively handling… Show more • Spearheading a diverse team of 25, fostering a culture of exceptional customer service• Managed and delivered 4 major products, including "Unicorn Contact Center", "Unicorn Digital Court Solutions", "Unicorn Case Management System", "Document Manager System", and other custom applications• Preparing comprehensive project documents, including Statements of Work (SOW) and Project Charters, ensuring clear communication and expectations for all stakeholders• Effectively handling projects involving multiple stakeholders from different geographical locations• Developing technical solutions on MS Project Online, SharePoint, and Power Platform• Designing and implementing several applications using PowerApps for government entities, including site inspection apps, leave trackers, and time-tracking tools• Managing resource scheduling and Out of Office (OOF) coordination• Collaborating with the strategic team on the implementation of new ideas• Monitoring team performance, set performance objectives, and provided constructive feedback to promote continuous growth and professional development• Developing and implementing strategic company objectives, measuring progress against Key Performance Indicators (KPIs) to ensure a solid return on investment Show less

India

• Fulfilled dual roles as Architect and Project Manager, demonstrating versatility and capability to adapt to multiple roles, as well as generated highly accurate project cost estimations• Designed and implemented project solutions for a leading healthcare industry, focusing on R&D, Acquisitions, and Drug Control departments• Utilized RPA tools such as Automation Anywhere and PowerAutomate Desktop to create healthcare solutions that streamline processes like purchase order capture and… Show more • Fulfilled dual roles as Architect and Project Manager, demonstrating versatility and capability to adapt to multiple roles, as well as generated highly accurate project cost estimations• Designed and implemented project solutions for a leading healthcare industry, focusing on R&D, Acquisitions, and Drug Control departments• Utilized RPA tools such as Automation Anywhere and PowerAutomate Desktop to create healthcare solutions that streamline processes like purchase order capture and updates to various systems like SAP, and Excel• Led and motivated project teams, consistently achieving Key Performance Indicators (KPIs)• Provided exceptional client service, leading to the maintenance and expansion of business relationships• Effectively communicated project status, timelines, budgets, and action items from project inception to delivery, as well as developed analytics tools to monitor project progress and impact Show less

Bengaluru, Karnataka, India

• Conceived and implemented a forward-thinking program that empowered management to identify potential candidates for technical roles, and subject matter experts, thereby efficiently addressing knowledge gaps• Managed various versions of Project Server from 2003 to Project Online• Actively contributed to the MS Project Server 2019 Beta team, providing valuable feedback and aiding in implementing new features• Developed expertise in a range of Microsoft tools, including Planner… Show more • Conceived and implemented a forward-thinking program that empowered management to identify potential candidates for technical roles, and subject matter experts, thereby efficiently addressing knowledge gaps• Managed various versions of Project Server from 2003 to Project Online• Actively contributed to the MS Project Server 2019 Beta team, providing valuable feedback and aiding in implementing new features• Developed expertise in a range of Microsoft tools, including Planner, Project for Web, PowerApps, and Flows• Designed and developed a mobile-friendly "Readiness App" to streamline training scheduling and delivery• Leveraged Power BI to create detailed reports for managers to monitor training schedules, attendance, and feedback• Participated in a Hackathon project that earned a Runner-Up position at the India Science Fair Show less

Mumbai, Maharashtra, India

• Operated within a technical environment utilising Microsoft Project Server 2010 & 2007• Provided key development and support to internal users within JP Morgan Chase's Card Services Line of Business• Worked on enhancements for both the Project Server and SharePoint Server• Developed a custom web part for SharePoint to highlight upcoming birthdays and anniversaries• Actively participated in system migration activities, showcasing practical experience in crucial IT operations