Process/Operations Management:• Performance management –Started cross training within the vertical helped the team to back fill the • ideal time. Provided regular feedback to the front-line managers and team leads.• Process Improvements.• Targeting Efficiency gains in the process.• Formulate, Implement, Track career path & Individual Development Plans of each member in the • team.• Metrics Management.• Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver training to the team.• Manage the team and ensure high service delivery and execution.• Co-owner in the process of budget planningPeople Management: • Provide leadership to first line managers and supervisors.• Aligning to the organization vision and defining, measuring and improving team goals and • objectives.• Manage people aspirations, development and performance appraisals.• Conflict management, team motivation, resolving issues and concerns, mentoring, coaching etc.• Responsible in manpower planning while ensuring optimum resource utilization and ensure desired • quality by daily monitoring of the workflows. • Managing training needs and development of resources.• Appreciations, Awards and Rewards.• Recruitment and attrition management.• Team communication management.Product &Technology collaboration:• Worked closely with the development teams for the forms and filing automation. Early business adopter for skyscraper automation.• All the US states filed from Pune have been automated and we took the complete responsibility in planning the states, support and requirement gathering.Transition Management:• Transitioned and stabilized the Customer returns on-boarding process, Occupancy and Global VAT teams. Around 800 backlog customers went live.• Introduced career levels for all the operational teams across the floor.

• Transitioned Sales & Use tax process to Pune, India from US.• Transitioned the customer on-boarding the process. • Handled the entire life cycle of returns management.• Stabilized both the processes quickly.• Process management• People Management• Product &Technology collaboration• Metrics management• Performance management

Member of Avalara Technologies Toastmasters' Club

• Moved to EXL-Kochi as part of KPMG transition after acquiring it from Thomson Reuters.• Handled a team of 12 members for both Data and EDI processes (Sales& Use).• Approved the data clients processed by team.• Assisted team in filing online EDI returns for different due dates for multiple US states.• Conducted monthly feedback for team members and completed their performance appraisal.

• Reconciled and processed data received from client as per their instructions and made it ready for compliance.• Uploaded reconciling reports to OneSource for client view. • Worked on special projects assigned to Hyderabad team.• Prepared MIS reports and presented them to management.• Filed monthly sales and use tax EDI returns and updated the confirmations to OneSource.• Reviewed the returns filed by the team (Quality Check).• Prepared metrics and error reports.• Delegated work to the team and assisted them in meeting TAT.• Worked on OneSource verification project.

• Worked for three processes (Disbursement Reconcilement System, Payee Positive Pay and Northeast).• Worked on the Reconciliation of Corporate checking accounts both large corporate and middle market. The process includes researching and correcting rejects within operational deadlines, monitoring and reporting suspected fraudulent activity and reconciling out of balance conditions.• Prepared month end account balancing statements for the entire team. • Provided training to the new associates and helped them integrating with the team.• Worked as a verifier to ensure the reconciliation and approved the vista adjustments processed by the team.• Provided response to the onshore queries and helped the team in day to day operations.• Designed & sent reports to team members regarding weekly updates.• Tracked the progress of team and sent team MIS reports to the Manager