Handling the team and developing the strategies to have smooth onboarding and successful transition of clientDeveloping and maintaining strong customer relationships through regular communication, including phone calls, emails, and in-person meetings.Proactively identifying customer needs and providing solutions to meet those needs.Providing training and support to customers to help them get the most out of your products or services.Monitoring customer usage and engagement with your products or services, and identifying opportunities for growth or upsell.Advocating for your customers within your company, and serving as a liaison between the customer and other departments, such as sales, product, or support.Conducting regular customer satisfaction surveys, collecting feedback, and analyzing the data to identify areas for improvement.Developing and implementing customer success strategies and processes to ensure long-term customer retention and growth.

Serve as the primary point of contact and advocate for a portfolio of B2B technology clients, ensuring their success and satisfaction with the company's products or services.Develop and execute strategic account plans to drive product adoption, increase retention rates, and identify upsell and cross-sell opportunities.Conduct regular check-ins and business reviews with clients to assess satisfaction levels, review performance metrics, and identify opportunities for improvement.Collaborate closely with internal teams, including sales, product development, and support, to address client needs and deliver value-added solutions.Proactively identify and mitigate potential risks that may impact client satisfaction or project success, and take corrective actions as needed.Negotiate and manage contracts, pricing, and terms with clients to ensure mutually beneficial agreements and minimize potential conflicts or disputes.Utilize CRM systems (e.g., Salesforce, JIRA) to track client interactions, manage tasks and action items, and generate reports on account health and performance.Serve as a subject matter expert on the company's products, features, and best practices, and provide guidance and training to clients as needed.Drive customer advocacy and referrals through exceptional service delivery and strong relationships with clients.

• Build strong relationships with the set of community members(leads) mapped to you• Onboarding the new clients and helping them to keep their NPS scores high• Pitch our referral program to your leads via different touch points like calls, messages & email• Follow up on a regular frequency to ensure you generate maximum referrals from your leads • Meet daily, weekly & monthly goals defined for the team• Diligently report progress on the dashboard & relevant channels

•Increasing the quality of product and making it more dynamic among the users•Connecting regularly with users and ensuring that they are having a seamless & effective learning experience•Taking ownership of customers issues and following problems through to resolution•Maintain 100% system adherence by monitoring and tracking the various TATs and SLA laid at each customer Interaction point•Being the Integral part of Students learning journey with BYJUS

•Taking care of the sales with focus on achieving predefined sales target and growth across the region.•Forecasting and planning monthly and quarterly sales targets and executing them in a given time frame.•Lead Generation by identifying prospect clients.•Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales and marketing strategies, thus initiating mark development efforts.•Managing activities pertaining to negotiation/finalization of deals for smooth execution of sales and order processing.•Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms. Giving presentation and demonstration to customers.