We are building a digital BPO for customer support. It is a platform that caters to 50M small and mid-sized businesses across the internet. We provide a plug & play solution that offers consistent, efficient and personalised support to your customers.If you are a DTC brand looking to outsource your customer support, reach out to me on phani@kim.cc

Established product integrations-led-growth motion by building product partnerships vertical grounds-up. - Led global partnerships with Meta, Google, SAP, Salesforce, Zendesk, Genesys, Microsoft, AWS and 50+ partners- Built joint products with enterprise technology giants and built product led distribution(GTM) - Created multi million dollar revenue via product solutioning, pipeline generation, incentives & PnL managementKey Highlights: - Launched first-ever native payments experience on Whatsapp globally with Bangalore Metro Rail. - Selected as a part of the SAP.io NY cohort for augmenting CX for SAP's enterprises- Launched generative AI led CX & EX automation for SAP's customers- Launched chat & call based inbound customer support deflection for enterprises using Genesys

Worked in a leadership role creating impact in P&L & Working Capital Management, Distribution & Growth and Strategic initiatives - Strategised and executed the overall P&L ($30 mn annualised GMV) and cash flow management with a consistent track record of achieving top-line & bottom-line goals. - Evaluated, negotiated & successfully operationalised 100+ national partnerships with fulfilment partners, banks, payment partners, OEMs, marketing affiliates, logistics partners & technology vendors- Devised unique GTM partnerships with 8+ Banks (HDFC,ICICI,IDBI,YES,Federal,etc), OEMs (Karbonn,Intex, Infinix) and Offline Distribution Networks to deliver multifold inorganic growth- Led strategic projects to improve unit economics and undertook initiatives to drive cost optimisations across various business units

Worked across various verticals – Operations, Growth & Hiring. Led the growth & expansion activity across Bangalore- Spearheaded B2B tie-ups with companies and closed deals which contributed to 30% of the revenue- Conceptualised and implemented BTL activations, Content Marketing, Acquisition & Retention strategies - Expanded operations to 11 new locations, spearheaded the launch of dinner category which led to a 100% increase in revenue- Built the operations dashboard, clustering algorithm & delivery boy mobile app which lead to 15% increase in efficiency

Received appraisal in 6 months and was promoted to work in a high activity & high profile offshore location. Was in the team which accomplished exploration operations with ticket sizes over 1.5 mn USD.• Led multi-national teams to accomplish high profile reservoir evaluation operations with zero loss-time, zero incidents and best service quality.• Responsible for client relations, pre-job planning & preparation, safety evaluation, resource identification & utilization, logistics management, job execution, data evaluation & quality checks and on-site troubleshooting activities.• Was actively involved in reporting, raising red flags, mitigating risks & taking initiatives towards delivering the best of service quality to the clients.• Worked consistently towards training of the crew and as reporting manager, was responsible for the appraisal & promotions of operators & technicians.