Who is Chau Phan, M.A.? Overview
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Quick answer
Chau Phan, M.A. is listed as Sales Team at TDCX, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Chau Phan, M.A..
Chau Phan, M.A. previously worked as Sales Team Lead (Oceania market) at Tdcx and Sales Team Lead at Tdcx. Chau Phan, M.A. holds Master'S Degree, Mass Communication/Media Studies from Nanyang Technological University.
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Email format at TDCX
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TDCX
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Profile bio
About Chau Phan, M.A.
I like to show my value at my work. Throughout my 9-year career, I have been driven by my intellectual expertise and dedication to find out the most strategic ways I can do to exceed clients's expectation. Testing different approaches to find opportunities for improvement is always my motto at work. I don't prefer "staying in a comfort zone", instead, I choose to step out and think out of the box to find out "better answers, better solutions".With my refined skill set, I bring customer-centric mindfulness and "value-to-bring-along-the-journey" mindset to ensure customer experience goals. This is what I’ve done for my client as a Product Expert at TDCX Singapore. My intellectual curiosity also drives me to be a lifelong learner. I earned my M.A in Mass Communication in Nanyang Technological University. I also recently gained Meta Certified Media Buying Professional Badge with proven expertise in Media Buying industry.I also enjoy the challenge of creating, building and growing a professional organization. Opportunities and potential are of paramount importance to me. As an energetic person, I never dare to confront with challenges because I want to "always go for it, no matter how it ends, it was an experience. If you are interested in my profile, feel free to drop me an email at minhchau156@gmail.com or PM me via LinkedIn.
Listed skills include Project Management, Customer Service, Marketing Communication, Marketing, and 9 others.
Current workplace
Chau Phan, M.A.'s current company
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9 roles
Chau Phan, M.A. work experience
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Sales Team Lead (Oceania Market)
Current
Jun 2024 - Present
Sales Team Lead
Current
Jul 2018 - Present
Product Expert @ Meta
- Partner directly with Meta regional Product Marketing Managers to support GTM strategy and activation for key priority product areas (Business Messaging and E-commerce solutions) in APAC.- Once trained by Meta, partner with Operation team and Training team to drive product adoption and understanding.- Shape internal training programs to educate the sales.
Jul 2023 - Jun 2024
Customer Experience Officer (Sales Quality Assurance) I Cx Program Lead
- Strategize and monitor teams of marketing specialists across APAC region to meet client’s KPIs on CSAT and Sales Quality- Initiate and lead long, short term execution plans to improve CSAT and Sales Quality- Analyze.
- 2022 (Q1-Q4): Program hit above 88% Overall CSAT
- 2022 (Q1-Q4): Program hit above 87% Overall Sales Quality Score
- QA Success Rate rocketed from 79% in Q2-2022 to 93% in Q3-2022
May 2021 - Jul 2023
Senior Client Service Associate
- Represent one of the world leading social networks to manage customer relationship, and support VIP and VVIP advertisers and agencies- Produce communication strategies to guide customers meet/exceed their advertising KPIs (platforms and ad placements, targeting, content strategy, reporting, conversions and attribution, etc.)- Pay close attention to.
Jul 2018 - Apr 2021
Communications Officer
Gia Cat Trading Media Co., Ltd.
- Worked closely with the Director and Marketing Communication Team - Organized events (planning, scheduling, promoting, executing, tracking and reporting)- Developed ideas for communication materials (news articles, posters, banners, invitation letters, etc.)- Communicated and liaised with clients, partners and stakeholders (via phone, emails and F2F).
Aug 2015 - May 2017
Marketing Communicator
Sioux Embedded Systems Ltd.
- Provided project coordination (briefing, documenting points of discussion, tracking and reporting project progress)- Managed public relations with the Manager’s supervision - Communicated effectively with partners and vendors- Generated and updated news on the company’s website, LinkedIn and Facebook- Delivered internal announcements, meeting memos.
Jun 2014 - Jun 2015
Interpreter
Vitens-Evides International
- Interpreted and facilitated effective communication between the Dutch expert team and Vietnamese technicians in meetings, seminars and workshops
- Translated documents and reports from English into Vietnamese and vice versa
- Created content and copies for presentations and communication materials
Jul 2013 - Apr 2014
3 education records
Chau Phan, M.A. education
Master'S Degree, Mass Communication/Media Studies
Bachelor'S Degree, Language Interpretation And Translation
University Of Foreign Language Studies, The University Of Danang
Master Of Arts - Ma, Mass Communication/Media Studies
FAQ
Frequently asked questions about Chau Phan, M.A.
Quick answers generated from the profile data available on this page.
What company does Chau Phan, M.A. work for?
Chau Phan, M.A. works for TDCX.
What is Chau Phan, M.A.'s role at TDCX?
Chau Phan, M.A. is listed as Sales Team at TDCX.
Where is Chau Phan, M.A. based?
Chau Phan, M.A. is based in Singapore, Singapore, Singapore while working with TDCX.
What companies has Chau Phan, M.A. worked for?
Chau Phan, M.A. has worked for Tdcx, Gia Cat Trading Media Co., Ltd., Sioux Embedded Systems Ltd., and Vitens-Evides International.
How can I contact Chau Phan, M.A.?
You can use AeroLeads to view verified contact signals for Chau Phan, M.A. at TDCX, including work email, phone, and LinkedIn data when available.
What schools did Chau Phan, M.A. attend?
Chau Phan, M.A. holds Master'S Degree, Mass Communication/Media Studies from Nanyang Technological University.
What skills is Chau Phan, M.A. known for?
Chau Phan, M.A. is listed with skills including Project Management, Customer Service, Marketing Communication, Marketing, Teamwork, Research, Event Planning, and Social Media Marketing.
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