Phannasri Kitwicha Email & Phone Number

Bangkok, Bangkok City, Thailand

The role of a Dynamics 365 (D365) Implementation Manager is pivotal in ensuring the smooth setup, customization, and utilization of the D365 systems within an organization.• This professional oversees the entire implementation process, ensuring that the solution meets the organizational needs and is completed in a timely and efficient manner.• These responsibilities emphasize the D365 Implementation Manager's role as a bridge between technical solutions and business needs, requiring strong leadership, technical understanding, and communication skills.Project Management and Planning:• Lead all phases of the implementation project, from the initial planning and requirements analysis through deployment and post-go-live support.• Develop detailed project plans outlining stages of implementation, resource requirements, timelines, and dependencies.• Monitor project progress continuously, ensuring that milestones are met, and identify and mitigate risks and issues that may impact the implementation.Stakeholder Engagement and Requirements Analysis:• Work closely with key organizational stakeholders to understand the specific needs and expectations for the D365 system.Dextra Group• Translate business requirements into system designs and functionalities, ensuring that customizations or configurations made in D365 serve strategic and operational objectives.• Facilitate effective communication between the business stakeholders, IT teams, and any third-party vendors or consultants.Solution Design and System Configuration:• Oversee the customization and configuration of the D365 platform, ensuring it aligns with business requirements and industry best practices.• Lead the testing phase to identify any issues with the system configuration, understand the implications of the D365 setup, and make necessary adjustments.• Ensure data integrity by managing the data migration process from legacy systems to D365, including mapping, cleansing, and validation activities.

Singapore

- Design, develop, review and test customized codes in D365FO & Commerce, Retail MPOS, Retail Cloud POS- Design, develop, review and test customized codes in D365FO backend, SSRS report, Power BI- Install & implement AX servers and client components for D365FO & Commerce on-cloud- Support upgrade system to newest version and merge customized codes- Research and support consultants for finding system solution / configuration- Support, analyze and troubleshooting all technical problems for project go-live and live production

Bangkok Metropolitan Area, Thailand

- Design, develop, review and test customized codes in D365FO / AX backend, SSRS report, Power BI- Design, develop, review and test customized codes for Thailand localization on D365FO- Install & implement AX servers and client components for D365FO on-cloud and on-permise- Support upgrade system to newest version and merge customized codes- Research and support consultants for finding system solution / configuration- Support sales and marketing teams for pre-sales prototype- Support, analyze and troubleshooting all technical problems for project go-live and live production

Singapore

- Design, develop, review and test customized codes in AX backend, SSRS report and Retail POS (using .NET background)- Install & implement AX servers and client components including Retail HQ and Retail POS- Support sales and marketing teams for pre-sales prototype- Support, analyze and troubleshooting all technical problems for project go-live and live production

Singapore

- To develop customised programs according to customers’ requirements and then integrate them back to standard ERP software – Microsoft Dynamics AX.- To ensure that all customised programs developed are in in line with the Company’s coding standards.- To train and support the customers on the customised programs developed.- To self-evaluate Microsoft Dynamics AX core and respective add-on software products.- Conduct on-site training and implementation as well as technical support to new and existing clients of the Company on the customised programs developed.- To be involve in Microsoft Dynamics AX reports and forms writings.- Attending to all support problems including helping out those that requires immediate attention or in the absence of any members in the Support team.- Troubleshoot all support issues within the Company’s stipulated service policy of 4 to 6 hours from the time the problems brought up by clients.- Be well equipped with all necessary knowledge and demonstration skills in customisation.- Assisting the Sales Team in conducting discussion, prototyping and product demonstrations.- Ensure proper and systematic hand-over of projects from sales to technical department after sales confirmation.- Ensure all projects close-up smoothly so as to help Accounts Department achieve 100% payment collection.- To work as a team with other departments of the Company to achieve its goals and objectives as well as ensuring smooth operation throughout the Company.- To travel overseas for project implementations.

Singapore

- Responsible for developing /modifying Dynamics AX forms, reports and tables in all modules. - Work closely with the business team, functional consultants, and end-users on the key development projects. - Solving AX problems by diagnose and resolve system faults. - Able to do a debugging under AX application if there’s any process that requires to be checked and find out solutions to the problems. - Using existing systems or incorporating new technologies to meet particular needs. - Writing diagnostic programs and designing and writing code for AX Dynamics operating systems and software to ensure that AX function more efficiently. - Generate and analyze queries and reports - Prepare and maintain appropriate development documentation

Bangkok, Thailand

- Establish a specification requirement gathering session with Functional Consultants.- Clarify precisely the program’s requirement needs.- Break down program specification and translate it into programming language.- Understand business processes and how technology enables those processes- Devise possible solutions to foresee problems.- Design, build, test, implement and support program application.- Evaluate program’s effectiveness.

(Microsoft Certified Partner - Enterprise Resource Planning &Software Development)Responsible for developing, maintaining and support Microsoft Dynamic AX Application system and supervising Microsoft Dynamic AX application programming team- Exclusively serve MODUS Consult AG, Germany- Manage a Team of Microsoft Dynamics AX and Microsoft .NET Application programmers- Support and provide knowledge to team members- Discuss and analyze requirements prior for providing solutions- Determine the strategy and architecture around the specific requirement- Estimate development project plan- Programming ERP connected to Microsoft .NET Application - Application test and acceptance prior to customer delivery- Prepare concept papers, the functional descriptions of the desired solution and application documents- Remotely implement application for customer - Direct communicating to the ERP team in Germany- Coordinating and collaborating with team members from Bangkok and Germany - Manage Microsoft Partner Network Membership and competency achievement plan- Other tasks as assigned

Developer: - Exclusively serve Chain Group, Netherlands- Analyze requirements from customers- Design and develop the software for the business of Engineering Solution Provider- Design and develop customer website and web tool utilities- Design and develop the Document Management software for Engineering industryNetwork Administrator: - After completely disconnect the network structure from CHAINENG.COM, design and install the new network (new domain: STSENGTECH.COM)- Design the network architecture, install and manage the Active Directory using Windows 2003 Server R2 - Design the architecture, install and manage the Mailbox and Transport Servers using Exchange 2007 - Design the architecture, install and manage the Firewall using MS ISA 2006- Install and manage the web application server and database server using MS SQL2000 & SQL2005 - Install and manage the backup server using VERITAS Backup Exec- Manage VPN connection to Chain Technology, Netherlands- Publish the company web applications: company website, Outlook Web Access, internal software'sInternational Working Experience:JUN 2008 – JUL 2008: Chain Group – Delft, The Netherlands- Gather new requirement / design new modules of next application phase- Developed and manage the new website of Chain GroupOCT 2006 – NOV 2006: Chain Technology Project Services – Delft, The Netherlands- Gather new requirement of .NET software for recruitment business- Train network system of head office

- Designed and developed the software for financial company, food manufacturer and shipping companies

- Designed and developed the data tracking software for SMT, Optical products- Analyzed manufacturing requirements- Improved and optimized the performance of SQL database- Co-operated productions using IT solutionsInternational Working Experience:AUG 2005 - SEP 2005: JDS Uniphase – Ewing, New Jersey, USA- Transfer the IT system of optical product to build in Fabrinet Thailand

(As the member of Chain Technology, Netherlands)- Analyzed customer requirements- Analyzed and researched the software solutions- The Project coordinator of the applications produced for the clients in Netherlands and nearby countries. - The Project Leader of the database applications- Prepared for estimated price of projects and scheduled the working hours- Analyzed the applications for Engineering Industry, Laboratory System, Document Management for EngineeringInternational Working Experience:SEP 2002 – OCT 2002: Chain Technology Project Services – Delft, The Netherlands- Developed the .NET software for managing the recruitment consultants - Supported the customer: Akzo Nobel - Assisted the director to present the software to new customer

(As the member of Chain Technology, Netherlands)- Designed the database structure- Designed and developed the database applications for Engineering Industry, Laboratory System, Document Management for Engineering International Working Experience:NOV 2001 – JAN 2002: Chain Technology – Delft, The Netherlands- Trained .NET applications- Supported the customer: Akzo Nobel - Designed the .NET software for managing the recruitment consultants

(As the member of Chain Technology, Netherlands)- Developed the database applications- Computer Support

- Computer Technical Support- Document Management

- Accountant and Secretary for business of interior design and architecture

- Key data for the department of car leasing (part-time)

Bachelor Degree, Computer Science

Diploma, Business Computer

Certificate, Accounting