Nga Phan Email & Phone Number

Austin, Texas, Us

As Head of Product at bolt, I define visionary product strategy and work with a world-class team of product owners and technologists to deliver innovative, AI-powered solutions that redefine how people and businesses connect with risk prevention, protection and recovery. By expanding protection products and services on the bolt platform and integrating advanced technologies such as AI, telematics, and data analytics, we drive the creation of seamless, end-to-end customer experiences that empower our partners and their customers. With a focus on continuing bolt's industry leadership and scaling product innovation, my team and I work to transform the insurance ecosystem—bridging digital experiences with real-world impact to unlock growth opportunities for our partners and redefine how protection is accessed globally.

San Francisco, California, Us

I lead product innovations that revolutionize customer service experiences through the use of generative AI. I also lead strategic cross-cloud efforts to drive enterprise-wide Gen AI innovations powered the Einstein 1 Platform. These innovations range from turnkey applications that are in the flow of work for CRM users to the conversational AI Copilot experience.

San Francisco, California, Us

I built a vision for the future of Core Service & Service Platform, with an emphasis on self-service, workflow automation, knowledge management and service intelligence. Aligned, mobilized, and energized the Service Cloud team and supporting cross functions to execute on this vision. In this role, I owned end-to-end product lifecycle (e.g., multi-release planning, prioritization, resourcing and cross-cloud collaboration), with a razor focus on driving the Service Cloud product organization's customer-centric and product-first culture.

San Francisco, California, Us

I was responsible for defining and executing the vision and strategy for Service Cloud by collaborating with product leaders, field teams, engineering teams, industry solutions and other cross-Cloud teams. My role was to (1) ensure Service Cloud's continued customer success, and ACV, revenue and market share growth; (2) accelerate Service Cloud's visionary position and growth in the industry; and (3) cultivate business execution excellence. In this context, I led a number of product teams on an interim basis to ensure continued success of our products and innovations.Product Management Leader for Digital Service (interim), May-Sept 2021Product Management Leader for Core Service & Service Platform (interim), Sept 2021 - May 2022

Santa Clara, Ca, Us

I focused on advancing global GTM efforts and directly supported Global Customer Operations. I led a global team that worked cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions/actionable recommendations/results through a rigorous, data-driven process. My team and I defined and aligned corporate strategic priorities into functional and regional applications; drew insights from key industry and customer trends to guide the organization; developed strategic and business cases working with cross-functional teams outlining business opportunity, rationale, and operational plans to grow the business; and uncovered key areas within the business and drove performance improvements to unlock productivity and accelerate execution.

Newark, California, Us

RMS is a leading risk analytics platform for the insurance industry. At RMS, I focused on driving change and transforming the organization by leading strategic and cross-functional initiatives (e.g., new product launches, sales enablement, pricing improvements, adjacency growth opportunities, leadership development, operational reviews). I collaborated with the Executive Committee to set the right goals and drive alignment cross-functionally for key business and investment decisions. I also helped shape important messages to the organization and regularly take the organization’s pulse.

Boston, Ma, Us

I was a leader within Bain’s Telecommunications, Media & Technology (TMT) practice. Worked exclusively on technology related topics and served high tech clients and private equity funds, with a functional focus on growth, go-to-market, customer and M&A strategies. Served clients with a wide range of scale, from $150M to $50B+ in revenue, to identify optimal growth paths and operational plans. I was also an active member of the Private Equity Group, leading strategic software due diligence efforts for high-tech corporate clients and private equity funds. I contributed significant IP to Bain’s TMT practice, acted as advisor to case teams, led new client proposal efforts, and delivered best practice presentations to monthly North America meetings.Sample case work- Product strategy: long-term investment priorities for business continuity player to take advantage of customer migration to cloud infrastructure - Customer strategy: growth opportunity prioritization and customer segmentation- Software go-to-market strategy and operations: Sales and marketing strategy for higher growth and profitability. Direct sales & channel coverage redesign. Optimization of sales and marketing operations.- High-growth enterprise software/cloud operational optimization: Diagnostics across sales, marketing, professional services and cloud operations to drive efficiency while maximizing growth.- Customer Success offer design: outside-in design principles and approach to prioritize customer needs by segments and maturity and maximize business outcomes- Technology M&A strategy: Market and target attractiveness assessment for large high-tech clients and private equity funds. Analyses of market trends, competitive dynamics, profitability and ability to win.- Post-merger integration: end-to-end integration for all aspects of GTM (channels, systems/tools, coverage, comp, sales plays, etc.) of two cloud-based enterprise software companies

Boston, Ma, Us

Analysis Group provides economic, financial, and business strategy consulting to corporations, government agencies, and law firms. While here, I relied heavily on my economic training to combine macro and micro economic theories with rigorous analytical analyses and modeling to solve clients’ complex business issues. I examined demand drivers, competitive dynamics, price determinants, profit drivers, trading behaviors, and relationships between earnings volatility and stock performance across the technology and financial sectors. While at Analysis Group, I also took two years off to attend business school.

Master Of Business Administration

Bachelor Of Arts - Ba, Economics