Phuong Phan Email & Phone Number

Brisbane, Queensland, Australia

• Managing major E-Commerce projects for new and existing customers.• Developing various communication materials such as project status reports, fortnightly/weekly updates, record minutes of meetings including notes of actions needed.• Using tools such as Confluence, Liquid Planner and Zendesk to manage projects.• Schedule and lead Project Team’s workload across major and minor projects.• Create and maintain detailed project plans, including milestones, deliverables, and resource allocation according to the development cycle/sprint and release dates• Working in a high intensity, fast-paced environment with multiple competing priorities and tight project timeframes.

Brisbane, Australia

• Provide assistance on the OnQ Project Management methodology to the Project Delivery branch.• Develop tools, methodologies and guidance materials to support the Project Management Methodology.• Develop monthly Pipeline report for the Investment and the Major Project Committee. • Successfully organised and designed/developed the Program Office enterprise portal.

Brisbane, Australia

• Developed and maintained project schedules (MS Project) in accordance with contract project requirements and milestones.• Send weekly schedule updates for each business area to stakeholders.• Effectively worked with the Project Managers to strategise and assigned appropriate resources to project tasks.• Successfully maintained four different business area’s schedules for G20 Telecommunication Infrastructure project (MS Project).• Liaised with stakeholders to ensure radio transmission sites are ready for commissioning and schedule field engineers on a daily basis to commission these sites.• Successfully ensure all engineers provided end of day progress, analyse site commissioned summaries and provided feedback to the Director, Project Manager and the field team.• Organised site folders and site access.• Effectively monitored commissioned radio sites to meet the contractual milestone.• Identified impacts of dependencies delays to the delivery milestones by running reports in MS project.• Successfully coordinated meetings with appropriate participants to gather information and developed a business process map for programming portable radios (MS Visio).• Programming/encrypting vehicle radios and quality testing radios in order to meet the milestone timeframe.

Network Planning Division

Accomplished several different internal promotions during my time within the Department of Transport and Main Roads; successfully transitioned to different working environments and quickly adapted to new work procedures. Demonstrated success in my career progression within the Department and acquired knowledge from each division which improved my communication and project management skills. • Created project schedules for various infrastructure projects including structural rehabilitation, and asset preservation, from preconstruction to finalisation using Primavera P6 software.• Assisted project managers in monitoring projects progress and key milestone deliverables at all stages of the project life cycle, ensured any slippage was managed. • Provided support to project managers in monthly forecasting, monitored project budget allocation and contracts. Participated in different project team meetings to offer advices on project allocation issues. • Kept track on warnings from financial slippages and maintained project financial spreadsheets. Ensured that any potential over-budget issues were managed timely. • Collated accurate project information and prepared project and program monthly performance reports for Regional Director’s review. • Determined and analysed the monthly project variance between actual expenses and forecast; followed-up with the responsible engineers for explanations in monthly reports. • Led and trained team members on analysing financial reports and project schedules.

Information Technology Division

Key Responsibilities: • Allocated Project Health Check Assessments’ to Project Officers and Project Managers to incorporate in the project schedule and reviewed them to ensure the project stages are completed within timeframe.• Evaluated Project Plans and determined the governance approach for each project stage. Analysed Project Health Check Reports against the project schedule to identify project issues and duration variance.Key Achievementso Successfully developed PRINCE2 Health Check Procedure for the Information Division to utilise as a transition to the PRINCE2 Project Methodology implementation. The procedure included process diagrams, process steps/work instructions and templates.

Road Safety & System Management Division

Contributed to the Information-Driven Travel Decisions Project, that aims to address urban congestion in South East Queensland as part of the Government’s Congestion Management Program.Key Achievements o Successfully developed a discussion paper on Traveller Information Standards. o Developed a SWOT analysis report (Strengths, Weaknesses, Opportunities, and Threats) about the integration of transport and travel information systems.

Engineering & Technology Division

• Initiated, scheduled and arranged all meetings with potential clients and current clients with the responsible project team.• Chaired project weekly review meetings to discuss project progress of each team within the Division.• Created and monitored Bridge Design project schedules. Tracked and updated all project deliverables continuously throughout the design stage. Identified and notified any delayed tasks to the Division Director. • Supported engineers and drafters in scheduling, building project cost estimates, tracking project expenditures in the SAP system and developing project plans.• Managed the Bridge Design Division monthly program, which prioritized up to 50 bridge design projects. • Managed and monitored the resource allocation for Bridge Design Division, assigned up to 40 staff members to individual projects, taking into account activity duration, resource capacity, their skill set and resource constraints.Key Achievementso Successfully developed reports in Primavera P6, which included project milestone deliveries for the current month, resource availability and program status. o Efficiently managed 45 Bridge Design project schedules. For example, monitored the Riverside Expressway project schedule and reviewed contractor’s schedule during the Design and Implementation phases. o Successfully developed training documentations to support staff and developed forms for project initiation, development and finalisation stages of each project.

Information Division

Key Responsibilities:• Analysed project impact of scope changes on resources, cost and time to inform the Project Manager and Director. Identified activities to create complex project schedules with contingencies and allocating resources.• Prepared and review billing reports, ran timesheets and developed resource allocation reports within Primavera P6 software. Developed and designed Work Breakdown Structure models for new project schedules.• Produced Project Status reports including S-Curve graphs and project budget breakdown for the Project Manager. Monitored and reported on project status to ensure projects were delivered on time, within budget and quality and were in line with the scheduling standards.• Analysed Project Status reports and raised issues in the Consolidated Status meetings. Key Achievementso Designed and developed a report to track three different data sets from three different systems. As a result the time to gather the information was reduced by 50%.

Program Delivery Division

Refer to Project Scheduler & Program Coordinator key responsibilities June 2012 – November 2012Achievementso Successfully created master schedule templates for Routine Maintenance, Asset Preservation, Pre-Construction and Construction projects. As a result I streamlined a process to eliminate unnecessary steps, providing cost-saving improvements when starting a new project schedule.o Successfully monitored 3 road programs and the program funding allocation.o Effectively monitored 10 complex projects and 25 minor project schedules such as Houghton Highway Duplication construction stage and Mable Park State School pedestrian overpass project.

Brisbane City, Australia

Created and supported high quality statistical applications for the Office of Economic and Statistical Research branch using PL/SQL, Oracle Reports, Business Intelligence Reporting Tool (BIRT), Oracle Forms, HTML, and JavaScript. Key Achievementso Successfully analysed key requirements and developed Web Based statistical reports.o Developed system analysis, system design, programming, documentation and training for the branch’s Oracle applications and systems.

Brisbane, Australia

Provided level 1 help desk support to clients of the Queensland Treasury network environment. Key Achievements:- Successfully resolved issues by remote desktop and over the phone. - Trained new staff members and developed/maintained system procedures. - Relocated the network and office equipment including phone services resulting in a 45% cost reduction.

Brisbane, Australia

In this job I performed multiple roles this included providing business analysis and determining client’s requirements, maintaining business networks, business promotion and developing databases in Microsoft Access. • Determined activities for work plans/schedules and timeframe for each project. Supported the development of preliminary cost estimates and staffing requirements. Supervised and monitored project phases and ensured project progress was within deadlines. • Produced graphics for the business flyers, business cards, promotional materials and press advertisement. Key Achievementso Managed the transition of the First Response Fire Training database to the business server, including training and user manuals for the staff group during the transition.

Bachelor, Information Technology

Diploma, Information Technology, Diploma