Patricia (Trish) Hanrahan Email & Phone Number

Boston, Massachusetts, United States

-Implement and manage eConsults program to enable asynchronous consultations between Primary Care Providers and Specialists -Manage operations of live Virtual Consult programs in order to connect partner hospitals with pediatric specialists-Develop new Virtual Consult programs with partner hospitals based on need for pediatric specialty expertise both locally and nationally

Greater Philadelphia Area

-Document requirements for Cigna Clinical IT Utilization Management and Case Management (UMCM)-Maintain and prioritize the team backlog -Collaborate with business and IT teams to identify and build the written UMCM and legacy requirements

Glasgow, United Kingdom

GISG Project Management Office-Managed global infrastructure projects throughout the SDLC across international markets-Updated monthly and quarterly reporting of the GISG portfolio to leadership and stakeholdersGISG Service Delivery-Established a support model for the online help desk with an improved process for service desk analysts-Coordinated deployments of infrastructure application upgrades across all international machines-Standardized continuous service improvement model for delivered projects in the Europe, Middle Eastern, and Africa regionGISG Service Quality-Tracked service area SLAs and distribute SLA reports to infrastructure leadership-Supported internal and external audits of international markets

Hartford, Connecticut Area

-Served on TECDP Leadership Team to create and reinforce the program strategy for 200+ associates-Advanced onboarding initiatives and recruitment opportunities by interviewing and selecting individuals for positions, managed a budget, resolved conflicts, encouraged collaboration, and provided oversight of recruitment and interview events

Hartford, Connecticut Area

-Wrote functional and non-functional requirements for Utilization Management and Case Management (UMCM) and legacy systems-Collaborated with business and IT teams to identify and build the written UMCM and legacy requirements-Maintained the roadmap and project structure of scheduled work for legacy applications

Hartford, Connecticut Area

Pharmacy IT Project Management-Supported the three largest Pharmacy IT initiatives by managing timelines, updating project plans, and tracking milestones-Managed one of the Pharmacy IT projects through the system and integrated testing phases by working with all stakeholders-Worked as a liaison with key vendors and Pharmacy leadership to define a center of excellence for delivery processes and projectsPharmacy IT Release Management-Gated pharmacy projects and supported from implementation to production, release reporting, standardizing release processes-Created and automated a SharePoint release calendar to allow senior leadership and the Pharmacy team to track releases

Pittsburgh, Pa

-Automated an Epic report to more efficiently deliver patient metrics and clinical outcomes-Supported providing healthcare to rural areas, connecting specialists to patients through medical technology-Abstracted and analyzed data to evaluate the progress of TeleConsult Centers

Magee-Womens Hospital

-Assisted patients with exercises under the therapists' supervision, transported patients, and maintained the treatment area.

Exton, Pa

-Converted charts to an Electronic Health Record, released records, scanned records, scheduled appointments, billed patients

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Health Information Management

R.H.I.A. Certified Clinical Education I: Washington Hospital Medical Records Dept | Fulfilled various tasks and roles such as: Filing.