● Research medical examination and treatment procedures and proposed product improvements● Collaborate with BOD to gather, elicit, analyze their requirements and propose suitable solutions● Compose BRD Documents, SRS, and Workflow to deliver product requirements to the development team● Create requirement documents, use Case, wireframes, and prototypes (by Figma) for features● Created test case, feature testing

Worked with big data such as Facebook posts & comments● Classified, reviewed and sentiment analyzed the collected data● Got user's insights from obtained data through Social heat monitoring

Received requests from Product Owner and translated into product specifications● Created and described User Story, Acceptance Criteria,…● Utilized Use Cases, Activity Diagrams, and UML with Draw.io● Managed system error requests from customers and departments, reporting bugs to QA/QC● Managed, stored, and tracked tasks on Confluence, Jira● Guided and trained users, supporting go-live process

- Recruited new students, inputed data from questionnaire forms, consulted majors, reported calls- Regularly updated information about the school via radio. - Consulting on online channels such as: Fanpage, Group FB, Messenger, Subiz,... - Go directly to high schools and some neighboring provinces to support counseling.