Phan Nhung Email & Phone Number

Ho Chi Minh City, Vietnam

Organization Level:• Train Agile mindset at company wide by collaborating with stakeholders at various levels to increase the effectiveness of the application of Agile methodology in the organization• Collaborated with department to building strong relationships acting as an organizer for the Agile Talk program and pioneer to speaker of this program• Pioneer and ready to create ITIL4 Foundation sharing sessions and training for the Application Maintenance & Support (AMS) department• Supported the Scrum Master in organizing and maintaining Scrum artifacts• Conducted research on Agile best practices and contributed to process improvement initiatives• Managed/tailored to bridge between client requirement and standard processes for 6 projects in many regions (US, UK, APAC) at the same time, especially leading AMS department with many domain business: E-commerce, Education, Finance, hospital; healthy, school, game• Mapped and applied project to adapt with CMMI v2.0 L5 appraisal, ISO9001:2015Project level:• Coached the team in self-organization and cross-functionality through Scrum ceremonies• Collaborated closely with Product Owners to define and prioritize product backlogs• Removed impediments and cleared roadblocks to enable teams to reach sprint goals • Measured delivery metric and suggested continuous improvement action• Applied expertise in scaling frameworks such as SAFe, Lean to optimize team performance• Leveraged coaching, facilitation, and conflict resolution to focus on creating high-value Increments.• Facilitated Scrum ceremonies and ensured adherence to Agile principles• Coordinated with developers to remove impediments and ensure timely delivery• Conducted regular retrospectives to drive continuous improvement and foster a culture of learning• Project management skills: timeline management; estimation, planning

Hanoi, Hanoi, Vietnam

Experienced work in quality assurance positions for demanding Clients: Japan- Define QA Plan in project.- When the project has problems discuss with Project Manager on the progress of the project.- Review risk/issue, advise take action and solutions to solve risk/issue of project- Review data, metrics of project.- Support project manager on company process- Implement final inspection product, review report before sent to Client- Create report weekly and send to QA Manager- Conducted audit with project about process of CMMI5. Completed successfully of ISO 9001 certification audit with no NC- Create quality monthly report for Client- Evaluate the quality of the project at each milestone- Proficient use of tools (Jira, Azure DevOps) for import defect- Check process compliance verification of project- Customize audit checklist based on project nature