Somtochukwu Ozoemena Email & Phone Number

Hamilton, ON, CA

Toronto, Ontario, Canada

Enugu State, Nigeria

• Diagnose and treat dental conditions, including conducting oral examinations, performing dental procedures, and providing preventive care.
• Educate patients on proper oral hygiene practices and post-treatment care.
• Collaborate with a multidisciplinary team to ensure comprehensive patient care.
• Maintain accurate and up-to-date patient records.
• Treat and manage dental and dental-related pathologies like dental caries, periodontitis, gingivitis, jaw fractures and tumors, orofacial defects and deformities.
• Perform simple to intermediate dental procedures like tooth restorations, crowns and bridges, denture prostheses, extractions and gum surgeries.

Nigeria

• Implemented customer service policies and procedures increasing the level of customer satisfaction by 25%
• Managed and improved the social media presence of the hospital.
• Trained over 15 people to enhance staff's communication skills and problem-solving abilities.
• Directed, supervised and evaluated day-to-day schedules and activities of clinical and non-clinic staff of the hospital.
• Performed administrative duties such as scheduling and facilitating board meetings, workshops, training exercises and other related events.
• Solved 40+ complaints from important clients and partners.

Abuja, Federal Capital Territory, Nigeria

• Fielded an average of 120 customer service calls per day.
• Handled and resolved customer complaints, ensuring the resolution of recurring issues.
• Provided exceptional customer service keeping less than a 10% cancellation rate.
• Facilitated efficient communication between patients, their relatives, and the healthcare providers (Doctors and nurses), explaining complex conditions and treatment protocols when necessary.
• Ranked high based on customer service metrics and was rated #1 in customer service.

Abuja, Federal Capital Territory, Nigeria

• Carried out comprehensive oral examinations, using diagnostic tools such as X-rays when necessary.
• Identified dental and oral health issues and outlined personalized treatment plans.
• Provided preventive care such as professional dental cleanings and application of sealants.
• Provided restorative procedures such as fillings, crowns, and bridges.
• Carried out minor surgical procedures like routine tooth extraction and surgical extractions.
• Handled dental emergencies such as severe toothaches, or trauma.

Nigeria

• Engaged Dental patients, addressing their oral health concerns.
• Diagnosed Oral health diseases and worked together with more senior Dentists to proffer solutions.
• Educated patients on oral health/hygiene practices.
• Assisted in minor oral surgeries.
• Engaged in seminars and research geared at oral health diagnosis, education, and management