I took some time off to look after my grandmother while her health has been failing and am now looking to get back into the workforce.

*Primary responsibilities include; assisting internal users with tickets, whichrequire permission requests, looking into various internal tools, investigatingthoroughly and making sure issues are resolved or followed up on by theengineering team.*Managing various teams depending on priority of any given project anddelegating products/workload amongst the teams I manage in differentcapacities.*Working with CRM software, such as Salesforce, Zendesk, JIRA, etc.*IT Support for devices and platforms. (mobile, desktops, laptops, apple,android,etc.)*Creating documents that allow for standardized protocols and procedures tobe implemented for newer team members.*Mentoring and training new team members.

*Primary responsibilities include assisting clients with set up/onboarding of ourproduct, following-up with them and support while they are using it.*Providing product support to clients and users throughout the user journey.*Generating and following up on leads in various regards.*Creating a portfolio of clients maintaining relationships.*Creating FAQs and a knowledge base.

*Primary responsibilities include using various internal tools to be the first lineof contact to assist customers in diagnosing and resolving their issues withvarious ad products that are proprietary to Facebook, or to escalate bugs toengineering for further assistance.*Secondary responsibilities included assisting clients with various issues thatblocked or limited advertising to spend properly.*Post technical issues and resolutions Facebook to forums, which can beaccessed by internal and external users as reference.*Work with and add to a database of labels/tags and taxonomy.*Mentoring and training new team members.

I put this as ended because I received a promotion and wanted to create a new listing to reflect my new job title.

*Primary responsibilities include answering phones to assist customers withtheir Aldelo software.*Writing about processes and solutions to end users in a way they canunderstand and interpret.*Create new knowledge base entries based on efficient solutions forcustomers.

*Primary responsibilities in this role include but not limited to providing management and oversight of my staff and day to day functions.*Develop new techniques, strategies and programs to ensure sales quotas are met or exceeded, as well as additional administrative and technical support related quotas.*Contribute to the training and development of staff, ensuring they are capable of succeeding at their job requirements and represent the company in a positive image.*Provide intense, sometimes highly complex, technical support through resolution

*Primary duties included assisting customers, processing photos, and helping with various types of storage associated with phones and cameras.*Responsible for the managing my area with little to no supervision, including opening and closing duties.*Ability to tailor the final product according to the needs of the particular customer.