Paul Haugen's Location
Camarillo, California, United States, United States
Paul Haugen's Contact Details
Paul Haugen work email
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Paul Haugen personal email
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Paul Haugen phone numbers
About Paul Haugen
Paul Haugen is a Store Shopper at VONS. He possess expertise in network administration, integration, management, information technology, enterprise software and 48 more skills.
Paul Haugen Work Experience Details
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Gm Hbc Clerk Store ShopperVons Oct 2022 - PresentCamarillo, California, United States -
It ConsultantFreelance Oct 2020 - Nov 2022Camarillo, California, United States
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Desktop Support Analyst / It Asset ManagerBuchanan Technologies Sep 2019 - May 2020Santa Barbara, California Area• On-site support of 45 desktop users at the Alcon Goleta facility and 10 remote users in Carlsbad.• Support and troubleshoot all aspects of the HP laptop computers – software and hardware.• Imaged new user laptops with SCCM, and trained the users on proper usage and procedures.• Participated in company wide rollouts – eMail (O365) migration, Windows 10 and upgrades.• Used SNOW (ServiceNow) ticketing system, onboarding and offboarding.• IT asset management for incoming/outgoing hardware, purchasing, inventory control. -
Desktop Support ManagerBluebeam, Inc. Oct 2018 - Feb 2019Pasadena, Ca• Manage the Help Desk and the team of 4 support staff using KPI’s.• Supporting offices and remote users including Europe.• Monitor team’s performance; hold weekly team meetings and bi-weekly 1 on 1’s.• Work with recruiting to interview temps for contract work on occasion.• Ensure customer service is timely and accurate on a daily basis, and where necessary escalating• Set and monitor specific customer service standards – SLA’s• Contribute to improving customer support by actively responding to queries and handling complaints. Support Lenovo and Mac laptops.• Develop routine reports on support team’s productivity• Maintain inventory control and all purchasing requests. Setup all equipment for new users. -
Team Lead Iii / It Asset ManagerCal Net Technology Group Aug 2017 - Jun 2018Greater Los Angeles Area• Manage the Los Angeles Service Desk team of six engineers, Tier 1 & 2, and provide effective guidance, supervision, and motivation for team members on a daily basis.• Create an inspiring team environment with an open communication culture. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Keeps management updated on team performance.• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.• Monitor team performance and report on metrics (CSAT, MTTE, MTTR).• Supervise all Tier 2 engineers (7) located in all offices…LA, OC and IE.• Manage the ticket queue, provide support for Tier 1 & 2 ticket requests, serve as escalation point.• Assists management with hiring processes and new team member training.• Conducts team meetings to update members on best practices and continuing expectations including 1 on 1’s with the team members.• IT Asset Managemento All software and hardware assets, inventory, purchasing, disposal, asset recovery, licensingo Inventory on hand, point of contact for full life cycle of hardwareo Updating and approving purchase orders, requesting quotes from vendors, tracking shipments and delivery status, updating the ITAM system, processing invoices -
It Team Leader / It Asset Manager - North America And EuropeOrion Health Inc. Feb 2011 - Jul 2016Santa Monica, Ca• Provide leadership for the North American and European group, which include the Help Desk, Audio Visual, and Mac/Windows Engineering. Foster an environment where Technology Services staff seeks to provide excellent service to Orion employees via hands-on and remote support.• Work closely and strategically with Orion decision makers and Executives in various departments to identify, recommend, develop, implement and support cost effective technology solutions for all aspects of the organization• Oversee an end to end IT technical support service staff from Level 1 to Level 3, networking, help desk, delivery of end-user services and applications• Provided Mac and Windows hands-on support with user setup, troubleshooting and repairing of hardware, software, network, LAN/WAN, wireless, VOIP phones, active directory and email systems. • Developed accounts with vendors for purchasing.• Provide mentoring, cross training, knowledge transfer, performance reviews and approvals to seven (7) direct reports supporting desktop/server platforms. Monitored SLA and KPI performance levels. • Create and successfully execute against budgets for software/hardware purchasing, maintenance and support.• IT Project Lead for office moves – Five (5) in North America.• IT Project Lead for all new office builds in North America – Eight (8) in USA and Canada.o Collaborate with design engineers, planners, building management, contractors.o Approved project plans, make change recommendations, purchasing, budgets, vendor selections, installation and testing.• IT Asset Managemento All software and hardware assets, inventory, purchasing, disposal, asset recoveryo Inventory on hand for onboarding, training of new users, shipping to userso Point of contact for full life cycle of hardware and services at IT, vendor relationshipso Updating and approving purchase orders, requesting quotes from vendors, tracking shipments and delivery status, updating the ITAM system, processing invoices -
System AdministratorFickewirth & Associates Jan 2007 - Oct 2010Ventura, Ca• End to end system support of all PC computers, servers, network and tape backups.• Apply operating system updates, patches, and configuration changes – AD Administration.• Exchange e-mail administration.• Procurement of hardware and software.• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
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Regional It ManagerClearchannel Feb 2001 - Jan 2007Los Angeles, Ca• West Coast IT Manager operating without local supervision, supporting Entertainment, Radio and Outdoor facilities/offices.• Manage 2003 Server administration, 2000/XP desktop support (break/fix), applications, networks, and maintained image builds.• Collaborated with other North American Regional Managers in a team environment during various projects which included Active Directory conversions, office consolidations, office moves and equipment upgrades.• Provide hands-on direction and guidance to market IT Managers and their staff.• Team leader and project coordinator for six (6) office moves, six (6) office consolidations and eight (8) Active Directory conversion projects. -
Network Administrator / It Asset ManagerTeltech/Sopheon 1992 - Jul 2000Bloomington, Mn• Managed a staff of 5 Deskside Support personnel.• Performed adds, moves and changes of all user accounts. Installed and built new servers, desktops, laptops, docking stations, software, peripherals (local and remote) and developed image builds.• Assisted end users in the usage of systems and applications.• Met with individual department leaders to determine their requirements.* IT Asset Management including purchasing, vendor relations, inventory, software licensing
Paul Haugen Skills
Network Administration
Integration
Management
Information Technology
Enterprise Software
Computer Hardware
Networking
Troubleshooting
System Administration
Software Documentation
Software Installation
Vendor Management
Active Directory
Windows Server
Data Center
Vmware
Hardware
Customer Service
Healthcare Information Technology
Sdlc
Virtualization
Software Development
Php
Team Leadership
Team Management
Healthcare Information Technology
Disaster Recovery
Technical Support
System Deployment
Infrastructure
Business Process Improvement
Onboarding
It Management
Project Management
Business Analysis
Servers
Microsoft Exchange
Operating Systems
Windows
Os X
Mac
Leadership
Training
Employee Training
Employee Engagement
Voice Over Ip
Desktop Support Management
Windows 10
Office 365
It Service Management
Sql
Html
Sharepoint
Paul Haugen Education Details
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3.8 Gpa -
Tampa Technical Institute3.9 Gpa
Frequently Asked Questions about Paul Haugen
What company does Paul Haugen work for?
Paul Haugen works for Vons
What is Paul Haugen's role at the current company?
Paul Haugen's current role is Store Shopper.
What is Paul Haugen's email address?
Paul Haugen's email address is pa****@****bal.net
What is Paul Haugen's direct phone number?
Paul Haugen's direct phone number is +131052*****
What schools did Paul Haugen attend?
Paul Haugen attended Brown College, Tampa Technical Institute.
What are some of Paul Haugen's interests?
Paul Haugen has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, The Arts, Food, Home Decoration, Health, Photograph.
What skills is Paul Haugen known for?
Paul Haugen has skills like Network Administration, Integration, Management, Information Technology, Enterprise Software, Computer Hardware, Networking, Troubleshooting, System Administration, Software Documentation, Software Installation, Vendor Management.
Who are Paul Haugen's colleagues?
Paul Haugen's colleagues are Holly Chadwick, Jessie Marie Prado, Jandi Dusina Sorensen, Destiny Rodriguez, Diane Stamps, Matthew Miller, Jasper Sepulveda.
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Paul Haugen
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Paul Haugen
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