Pedro Cunha work email
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Pedro Cunha personal email
Pedro Cunha is a Project Management | Customer Experience | Product Operations | Operations Strategy | Voice of the Customer. He is proficient in Spanish.
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Operations Strategy And Planning SpecialistNubank Mar 2022 - Jun 2023São Paulo, Brazil• Planned and executed capacity planning strategy to enhance efficiency and scalability in the workforce management sector at Nubank with focus on low cost to serve.• Monitored project budgets (planned vs. actual), ensuring capacity processes remained under budget for nearly one year.• Translated technical concepts of the Workforce Management (WFM) world into understandable elements, empowering teams to achieve high efficiency.• Conducted forecasting, dimensioning, and allocation analysis to improve metrics like shrinkage, adherence, and AHT. -
Open Banking Cx SupervisorNubank Sep 2021 - Feb 2022São Paulo, Brasil• Led the CX product strategy and launch of Open Banking technology at Nubank in Brazil.• Ensured >90% of agents understood Open Banking, bridging product, regulatory, and engineering teams.• Conducted a competitive analysis to prioritize the first product launch.
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Senior Cx Product Analyst - Product Launch And Voice Of The CustomerNubank Feb 2020 - Aug 2021São Paulo, Brazil• Led the app homepage CX flow and VoC creation at Nubank, ensuring app ratings were optimized.• Managed bugs support channels to enhance customer experience and product feedback analysis.• Implemented process improvements to maintain app ratings at Playstore and Apple Store.
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Senior Cx Analyst - Collections QaNubank Sep 2019 - Jan 2020São Paulo, Brazil• Improved customer support KPIs like CSAT and Average Response Time in a hyper-growth scenario.• Analyzed support tickets daily to ensure quality standards of customer support.• Created and reviewed content for the Squad's knowledge base used by agents.• Trained new Quality team members on quality standards and their implementation.
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Collections Customer Experience AnalystNubank Aug 2018 - Aug 2019São Paulo E Região, Brasil• Provided exceptional customer support for Nubank customers via chat, phone, and mail channels.• Demonstrated high performance in maintaining process quality and achieving a high recovery rate.• Collaborated with team members to ensure a seamless customer experience and resolve issues efficiently.
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MonitorCentro Universitário Fei Aug 2017 - Dec 2017São Paulo E Região, Brasil
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InternEmbratech Indústria, Comércio & Montagens Industriais Jun 2017 - Dec 2017Santo André
Pedro Cunha Skills
Pedro Cunha Education Details
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Engineering
Frequently Asked Questions about Pedro Cunha
What is Pedro Cunha's role at the current company?
Pedro Cunha's current role is Project Management | Customer Experience | Product Operations | Operations Strategy | Voice of the Customer.
What is Pedro Cunha's email address?
Pedro Cunha's email address is ph****@****obo.com
What schools did Pedro Cunha attend?
Pedro Cunha attended The University Center Of Fei.
What skills is Pedro Cunha known for?
Pedro Cunha has skills like Microsoft Office, Web Design, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Engenharia, Powerpoint, English, Pesquisa, Atendimento Ao Cliente, Trabalho Em Equipe, Microsoft Windows.
Not the Pedro Cunha you were looking for?
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2gmail.com, upstreamsystems.com -
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3gmail.com, pelissari.com, grupoboticario.com.br -
1gmail.com -
Pedro Cunha
Sap Business One - Efficiency And Control For Retail | Sales Account Executive | Digital TransformationSão Paulo, Sp
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